Kenzi Rose Garden
8 top things to know
Check availability
Similar to Kenzi Rose Garden
Vacation rentals nearby
Bluepillow.com
Bluepillow.com
FindHotel.net
FindHotel.net
Bluepillow.com
FindHotel.netFood & drinks at this hotel
Location summary
Google review summary
People often mention
Photos
About this hotel
On palm tree-lined grounds, this upmarket hotel is 2 km from both the Jama El f’na market place and the Marrakech Railway Station, and 3 km from Jardin Majorelle.
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Web results
More boutique hotels
Popular hotels in Marrakesh
AdsHotels in Marrakesh
- Your visits to other websites and apps.
- Your approximate location
- Information you gave to the advertiser, which the advertiser provided to Google.
Booking.com
Booking.com
Booking.com
Booking.com
Booking.com Booking.comMore boutique hotels
Similar to Kenzi Rose Garden
Popular hotels in Marrakesh
Vacation rentals nearby
Bluepillow.comBluepillow.comFindHotel.netFindHotel.netBluepillow.comFindHotel.netGoogle review summary
Ratings by traveler type
Families4.1/5Location 4.8Service 3.8- Guests enjoyed the pool
- Guests appreciated the friendly staff
Reviews
People often mention
Jonas Oddsson4 days ago on 
GoogleAlso the spa is really nice with great services and restaurant was loaded with …
Also the spa is really nice with great services and restaurant was loaded with good food though the service was a little chaotic, probably due to some language barriers, so the drinks came sometimes after we already ate.
The hotel maids operated strangely, started with removing the towels first, before cleaning, left us couple of times without towels, that was inconvenient.
But overall we had wonderful time at the hotel and would likely visit it again.
Dear Jonas, Thank you for your comment following your recent experience at Kenzi FARAH ROSE GARDEN. We also take note of your recommendations, these have been passed on to the whole team in order to improve our service. However, we would like to apologize for any inconvenience you experienced during your stay. Sincerely, Med Chafik FILALI General Manager
Chloe W5 months ago on GoogleDear CHLOE,
We are flattered while reading your feedback concerning your last stay among us. We will be honored to welcome you again during your next visit to Marrakech at the Kenzi ROSE GARDEN.
Best regards, Med Chafik FILALI General Manager
Mя Pαηєѕαя2 months ago on GoogleDear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
reshma dilip tanna3 months ago on GoogleDear Reshma,
Thank you for taking the time to write us a comment, your compliments touches us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we won’t hesitate to share them with our teams. It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Adeola Lawal3 months ago on GoogleDear Adeola,
Thank you for taking the time to write us a comment, your compliments really touch us. Yet, we want to inform you that if you have paid for a late checkout, we will not deactivate the card until the scheduled time. Strongly the card’s deactivation that you had was by mistake and if you claimed that to the reception we would reactivate it on the spot. However, we are sorry for any inconvenience you had during your stay among us. We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
Jo Miles6 months ago on GoogleSHOCKING place! Are departing early as this place is not relaxing and staff do not care about customers. They only want your money!
Dear guest,
We are so surprised and disappointed while reading your comment. We would like to apologize for this misunderstanding and behavior. We took note of your remarks and we will do the necessary to resolve it. However, the Italian restaurant is not the main one; we have a buffet restaurant as well. Moreover, we proposed to change the room you didn't accept. Finally, we will be more than glad to welcome you again for a better experience at the Kenzi Rose Garden.
Best regards, Med Chafik FILALI General Manager
Meehir Pa month ago on GoogleThe location is really good and not too far from the main square of the bars …
The location is really good and not too far from the main square of the bars (walking distance)
The swimming pool was really nice
The downsides:
The hotel is very dated as can be seen by the pictures of work needing done. The rooms were also outdated. Our first room we had to move due to the constant sounds of pipes and doors creaking.
The room service was also very weird where we had to argue to get a second glass in our rooms for drinks? I'm not sure what the issue was here with that?!
Breakfast finishes quite early at 10am.
Overall the hotel is good if you don't want anything fancy at all but I'd rather stay at another hotel close by next time
Dear Meehir, We would like to thank you for taking the time to write us a comment about your last stay with us. Glad to know that you enjoyed most of our services. However, we wish to inform you that we take good note of your remarks which will help us to improve our services. Looking forward to welcoming you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Emad A3 months ago on Google
Moulay Omar2 months ago on GoogleDear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Rosie Shaw3 months ago on GoogleWe drove to this hotel few days ago just to make sure our check in today would be smooth. …
We drove to this hotel few days ago just to make sure our check in today would be smooth.
Got here, long queues which wasn’t so much of a problem . We had issues with having lunch even though the staff mentioned it was ok and we wouldn’t be charged.
We paid after a lot of back and forth with blames on us for having lunch and being ‘half board’ The sea food rice had gone off! They later claimed they were only charging us for drinks smh.
We asked for a refund and ended up moving to a much better hotel with happy staff. We travel a lot but It’s our first time in Morocco . We moved from the Kenzi Menara to this just for a change of location .. biggest mistake ever!
NEVER again will we come to this hotel!
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
kal2 months ago on GoogleWe were 6 guests, my wife and 3 children and my elderly mother. We arrived at the hotel at 11.30am and met with very stern looking reception staff. Very much in need of customer service training, at the very least they need to be taught how to smile! After a lengthy form filling session was told that our rooms would not be ready until 2-3pm. This should not have happened as I had insisted with agents that I need early check in and late checkout even before I booked. I thought ok, maybe a mistake happened in forwarding the message. I asked if any of the restaurants were open where we could go dine as that should tide us to the now suggested time of rooms being ready. Just as a precaution I reminded the rude reception staff member that our rooms should be either connected or next to each other.
Walking around to where we were pointed towards the restaurants we now find that non were open until 1pm and 1.30pm. Maybe tell us this when you point us towards the eateries??? I didn’t bother even speaking to the idiot as we walked out to get a taxi to go find elsewhere to eat.
Upon returning around 2.30pm the whole reception area was almost full of people waiting to be given rooms! Trying to get attention of check in staff proved very difficult, they actually ignored me for ages! When I did manage to get the attention of a reception staff we were told that room would be ready in 10 minutes! 10 minutes turned to 20, then 30, then 40! My elderly mother was looking physically drained at this point! I went back to the desk and refused to move until I was given our rooms! Others arrived hours after us and were being given there rooms! At almost 4pm I was told that if we wanted our booked rooms with terrace or balcony we would be in completely different buildings! If we wanted rooms together we would have to take rooms without balcony. At this point I just needed to get my family into the room to rest as we had been on the journey since 1am. I also could not be staying in separate buildings so took the downgraded roooms that were next to each other. Rooms 3117 and 3119 of which one was ready and the other would be ready later! At least we could rest in one room while the other was being prepared. We got to room 3119 around 4.30pm.
Get this, when we went to the rooms, these rooms were on separate wings altogether!!!!!!
I went back to reception to inquire about this and the reception staff member started arguing with me that 3117 3119 are next to each other! Not only that he just decided to walk off into the back office bit without even finishing the conversation! I managed to get the attention of another guy, soufianne, he too seemed shocked that these rooms are not next to each other! Do your staff not know the hotel?????
Soufianne then promised that he would sort it out by tomorrow and if I could just stay in these rooms that night. That never happened by the way! We spent our family holiday in rooms that did not meet our booked spec which we paid for, in separate parts of the hotel!
I have been to Marrakesh 4 times, stayed in menara palace and club agdal medina, both brilliant hotels! Rose garden is a dirt stamp to those great hotels. The so called renevations must have been done by 5 year olds as all the door handles had paint on them and plaster chipping off most corners of the walls. Housekeeping was also non existent, per 3 guests we had 1 towel, 2 water, 2 tea cups no iron or board, safe didn’t work breakfast even more chaotic than check in. I could list so many things.
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Jas Patel2 months ago on GoogleDear Jas, Thank you for taking the time to share your impressions following your recent stay at the Kenzi ROSE GARDEN. It’s a pleasure to know that you have appreciated most of our services; however we have taken good note of your remarks and wish to welcome you again for a better experience. Sincerely, Med Chafik FILALI General Manager
Customer Info2 weeks ago on GoogleThe staff are rude and abrupt, I initially put this down to a language barrier, …
The staff are rude and abrupt, I initially put this down to a language barrier, but after several occurrences, I can now confirm some personalities are just lacking people skills. Being in business myself, I know how important this is, and we were saddened to experience this.
When dining in the buffet area, the floor staff are pushy and don’t know how to communicate effectively. When asked simple things and wanting to pay, we felt rushed and pressured. This really needs to be addressed as for one, it’s not professional and secondly, it’s not what you’d expect of an establishment which is meant to be “Five Stars”.
internet connection is poor in the rooms, and if you’re planning on watching Netflix for example, then forget it, it’s unachievable.
We wouldn’t recommend staying here if you’re planning on expecting service with a smile, it doesn’t happen.
Additionally, the amount of stray animals around the dining areas, isn’t hygienic, and can be rather off putting.
We won’t visit again and recommend looking elsewhere for the five star finishing touches, which were expected, but lacked.
Dear Guest, We would like to thank you for taking the time to write us a comment about your last stay with us. Glad to know that you enjoyed most of our services. However, we inform you that we've taken note of your remarks which will help us to improve our services. And we would like to apologize for any inconvenience you had during your stay. Looking forward to welcome you again in the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Graham Taylor2 months ago on GoogleFirstly upon arrival we didn’t get the greatest service from the reception as our rooms weren’t ready. The team on reception weren’t very helpful in this matter which was reiterated by the concierge when delivering our luggage as he apologised on their behalf.
With that all said this was the only downside to our experience of the staff at the hotel. Everyone else has been fantastic. The best and most welcoming and entertaining of all are the entertainment crew and I’d like to name check them all as they are all totally worth a mention: James ‘Lazy Boy’, Omar, Nomiro, Bright, Tina, Mimi, Rachid, Pedro, Siham and not forgetting Bob! Forgive me if I have spelt any of your names wrong!😀 Every day each of them went out of their way to stop and say ‘hello’ always with a smile on their faces. Even when my daughter was a little upset in one of the days.
The other people I would like to praise are: Outside Bar - Abdul Nassir
Concierge - Shariff
Front gate security- Mustapha
Tour Guide - Sahid
Also the gentleman who sorts the trips out (who’s name I don’t know) as he has been brilliant too!
Everyone I have mentioned have more than gone out of their way to make all the family feel so, so welcome. You are all a credit to the hotel.
Thank you to you all and to anyone of you I have not mentioned as you have made our stay the best it could be.
Thank you again
Graham, Sharon, Amelia and Stella (the ‘lazy’ Taylors)😀🕺🏻⛱
Dear Graham, Thank you for taking the time to share your impressions following your recent stay at the Kenzi ROSE GARDEN. It’s a pleasure to know that you have appreciated most of our services; however we have taken good note of your remarks and wish to welcome you again for a better experience. Sincerely, Med Chafik FILALI General Manager
Furhan Majida week ago on GoogleRooms were spacious and very clean. Cleaning staff were very attentive.
Breakfast was ample with a large variety.
Kenzi Rose Garden is centrally located, and walking distance to most points of interests.
All in all a very good stay and would recommend this place to anyone that is staying in Marrakesh.
Dear Furhan, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. We will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Jazz S2 months ago on GoogleDear Jazz, Thank you for taking the time to write us a review, we are grateful to make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Mohamed Nabie Kamera3 months ago on GoogleAnd the recommendations I made as the Procurement and Logistics Officer
For Sierra Leone national Football association when ever we are playing our matches in Marakech Kenzi is our Hotel and also the staffs like Nassima is very helpful to guest
Dear Kamera,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
nobir zaman2 months ago on GoogleRestaurant and food are delicious, high quality. Restaurant staffs are very helpful, friendly and very very hard working, specially Abdur Razzaq…. Very nice, helpful man.
Definitely I and my family will be continuing to this hotel.
Dear Nobir,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
faruk umarjia month ago on GoogleThank you Namira, bright, pedro, tima , omar and siham
Dear Faruk, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Redouane Mahbouba week ago on Google
Phil Coy2 weeks ago on GoogleDear Phil, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Delyth Williams5 months ago on GoogleDear Delyth,
We are flattered while reading your feedback concerning your last stay among us. We will be honored to welcome you again during your next visit to Marrakech at the Kenzi ROSE GARDEN.
Best regards, Med Chafik FILALI General Manager
D A5 months ago on GoogleDear GUEST,
Thank you for sharing your comment. However, we took note of your remarks and we will certainly share them with the heads of the services in order to do what is necessary to avoid similar incidents in the future. Yet, we will be honored to receive you again among us at the Kenzi ROSE GARDEN.
Best regards, Med Chafik FILALI General Manager
Meni Nuriel2 weeks ago on GoogleDear Meni, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Harjit singh4 months ago on GooglePool girls are excellent too. Salma and isma,rana was brilliant. Always smiling and very kind. Pool is clean and large area and no shortage of sun beds.
Highly recommend this hotel .
Breakfast was good choice and selection.
Bobby.
London. June 2022.
Dear Harjit,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we won’t hesitate to share them with our teams. It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Jordy Robers6 months ago on GoogleWe tried to sort out our booking as we had a problem with our vaccine …
We tried to sort out our booking as we had a problem with our vaccine certificate.
Tried to email the location through booking.com on the day of check in.
Booking.com offers cancellation at full charge or ask to contact the hotel to waive or discuss the options.
So we asked to waive the fee - and see what the options are as we are still willing to arrive but then few days later and if waiving is not possible we would just pay the days we missed. No problem.
But hotel didnt reply my question and just informes me its a non refundable holiday which I already knew thats why the waive option in booking.com to talk and see what the options are.
So emailed them back the same day... no reply anymore.. emailed them every day, and no reply untile 2 days later and only received a : " hello "
So asked again what my options are since i got charged the full stay from 2nd till 10th of May and we still want to arrive on 5th of May as i asked them.
Only answer I got is: " we are fully booked "
We tried to call them and had to try 10 x as front office and reservations just hang up on you as they dont want to deal with the problem. Nex to the rude way of talking: "what do you want " and interupting you while explaining the situation, or just out you through to someone else in the middle you are talking. In the reservation guy just referred us every time to booking.com and it was not their problem. They just consider that I did not come as a cancellation and sold my room, even though I emailed them upfront my arrival day about my options to waive or arrive later.
They charged me 10 days and did not reserve my room despite my efforts to arrive later. I also never cancelled on booking.com as the conversation was open with the hotel..
This hotel does not deserve a 5 star, not even close.
What a absolute bunch of amature hospitality in reservation and front office.
We travel a lot because of work and am also in Morocco a lot for business.
Dear Jordy,
We are surprised and disappointed while reading your comment. First of all, we would like to clarify your booking was non refundable and unfortunately we do not have any other options. Secondly, we did not charge you the 10 days as long as your credit card has not been outputted as a gesture from us. However, it is a shame to blame our hotel team for explaining to you that we cannot decline your booking until the 5th May because we are fully booked. Yet, you cannot judge a hotel just because your booking was non refundable as you clearly mentioned in your comment and you did not have the chance to stay among us. Despite your review, we would like to apologize for the inconvenience that you had concerning your reservation conditions.
Kindly yours, Med Chafik FILALI General Manager
A O6 months ago on GoogleRooms are specious and newly renovated …
Rooms are specious and newly renovated
Location is close to a great selection of restaurants, a shopping mall, and a 30 mins walk to the city center "Madina" or a 10 mins 30 Dirhams worth at max. taxi ride to almost every tourists attraction in town
Very highly recommended
Dear guest,
We would like to thank you for sharing your lovely comment with the Google community and recommending our hotel. We are delighted to know that the rooms and the location were as good as you expected. We will be honored to welcome you again at the Kenzi Rose Garden during your next stay in Marrakech.
Kindly yours, Med Chafik FILALI General Manager
Roman Tsukermana month ago on GoogleDear Roman, Thank you for taking the time to write us a review, we are grateful to be able to make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
A Ss2 months ago on GoogleDear Guest, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Joseph Kamara3 months ago on GoogleDear Kamara,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Paul Kargbo3 months ago on GoogleDear Kargbo,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
saidu fofanah3 months ago on GoogleDear Fofanah,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Oum S4 months ago on GoogleDear OUM,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we won’t hesitate to share them with our teams. It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Miriam Heroe3 months ago on GoogleDear Miriam,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Eti Hen8 months ago on GoogleDear guest,
We would like to thank you for sharing with us your review about your last stay among us. We are delighted to know that our staff, the service, the pool, the spa and the dining room were as good as you expected. We will be honored to welcoming you very soon at the Kenzi Rose Garden.
Best regards, Med Chafik FILALI General Manager
Btissam Ba year ago on GoogleThe landscape around the pool was amazing.
Dear Btissam,
We would like to thank you for sharing with us your review on Google. We are delighted to know that our guests are happy and satisfied with our services. We take note of your remarks and we will certainly share your comment with our team. We will be honored to welcome you next time among us at the Kenzi Rose Garden.
Sincerely yours, MC Mahfoud FILALI General Manager
Ghizlane Haa year ago on GoogleI had to change the room because at first I was giving a room with a bad view …
I had to change the room because at first I was giving a room with a bad view and it was noisy , my request was handled professionally by the lady at the reception , she changed our room to a better view .
😐The water boiler in the room was rusty /No slippers / Slow internet connection in the room.
I really liked the pool clean and well taking care of .
The staff in the restaurant were super nice and always greeted me with a smile and offered their opinion and their help whenever asked .
Rania and her college were super sweat and easy to talk to , they were so welcoming and informed me all the info I may need for the available activities .
I would definitely recommend this hotel .
Dear Ghizlane,
We would like to thank you for sharing your review with us and we are so glad to know that you liked your stay at the Kenzi Rose Garden. We are working hard to afford you a good experience during your stay. Concerning your remarks, you could have asked the reception and they will respond favorably to yours requests. However, we will be honored to welcome you again among us.
Sincerely yours, MC Mahfoud FILALI General Manager
gal brandwine6 months ago on Googlethis hotel is okay, great food, nice staff.
don't expect a hot shower though, nor an air-conditioning in March-April. …
this hotel is okay, great food, nice staff.
don't expect a hot shower though, nor an air-conditioning in March-April.
the 👍:
big, clean, rooms, there's quiet there even when the window is open.
The pool is clean, and has nice temperature.
Food is tasty, fresh, and has planty for everyone.
Staff is nice, friendly and English speaking.
the 👎:
shower has no adjustable water temperature - once turned to Hot, the water stream constantly switchs from cold to DANGEROUS-hot water, and vice versa.
Other travelers shared that they've reached the reception about this problem (means it happened hotel-wide) and the technician that came didn't fixed this issue.
No A.C in March-April, it was really hot in the rooms. after reaching out to the reception I've been told that usually the AC is not working in this time of the year.
Dear Guest,
We are surprised while reading your comment. We are so disappointed knowing that your stay among us did not suit your expectations as far as you mentioned some negative points. We would like to inform you that the air conditioner works in the evening until early in the morning. Moreover, all the rooms have cold and hot water and you can adjust it as you desire. If you had a problem you could have asked the reception to send you one of our technical member team. However, we hope to welcome you again at the Kenzi Rose Garden for your next vacation.
Best regards, Med Chafik FILALI General Manager
M D7 months ago on GoogleDear guest,
We would like to thank you for our garden and pool area, the cleanness and our staff. However, we would like to present our apologies for the problem that you had during your stay and to inform you that we solved it. We hope to welcome you again among us at the Kenzi Rose Garden.
Sincerely, Med Chafik FILALI General Manager
Tala anahi3 weeks ago on GoogleDear Tala, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
KRISPRIZZY ENTERTAINMENT3 months ago on GoogleDear Guest,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Jill DeMarco11 months ago on GoogleDear Jill,
We would like to thank you for choosing the Kenzi Rose Garden for your stay in Marrakech. We are thrilled to read your comment about our rooms, the buffet, the location and our team. We will be honored to welcome you again among us for your next stay.
Kindly yours, MC Mahfoud FILALI General Manager
Kasia Mrowca4 months ago on Google2. Close to the city centre
3. Good food
Dear Kasia,
We are delighted to know that you liked your stay among us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
Tebogo Monchoa month ago on GoogleDear Tebogo, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Kenewa Stevens3 months ago on GoogleDear Stevens,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Jumanah Al Hiassat8 months ago on GoogleDear Jumanah, we would like to thank you for taking time to share with us your feedback. We are delighted to know that your liked the room, the cleanliness and the facilities. However, we are disappointed to read that you were bothered during your stay and we would like to present our apologies. We will be honored to receive you again among us at the Kenzi Rose Garden.
Best regards, Med Chafik Mahfoud FILALI General Manager
Ibrahim Kanu3 months ago on GoogleDear Ibrahim,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
mikail mandhu9 months ago on GoogleWe had the deluxe suite and it didn't dissapoint, great lounge seating area as …
We had the deluxe suite and it didn't dissapoint, great lounge seating area as as you walk into the room, and a huge bed, massive shower everything was spotless, pool view, great location as you are in between Menara Mall on one side and Guilez on the other.
Breakfast was limited during our stay due to Covid (Nov 2020).
Staff went above and beyond to provide us our every need. Honestly one of my best hotel experiences.
Dear Mikail,
We are glad to read a great comment such as yours! We are more than delighted to know than your stay at the Kenzi Rose Garden was above your expectations. We work hard to offer you a blameless service. We will be honored to welcoming you again among us for your next vacation in Marrakech.
Best regards, Med Chafik Mahfoud FILALI General Manager
Achraf Hakkal8 months ago on Google-The check-in was a little bit slow. Should be improved but fatim Zahra the receptionist made it happen. …
-The check-in was a little bit slow. Should be improved but fatim Zahra the receptionist made it happen.
- Rooms are super clean. I have to mention the house keeper was very helpful.
-Breakfast buffet has selection and variety of option that suits everyones liking.
-The parking is available and big
I would recommend this hotel for families.
Dear Achraf,
Thank you for letting us know your opinion concerning your last stay among us. We are flattered and glad to know that your stay at the Kenzi Rose Garden was as goos as you expected and we will certainly share your comment with our team. We will be honored to welcome you again during your next stay In Marrakech.
Sincerely, Med Chafik Mahfoud FILALI General Manager
Sullayman Kamara3 months ago on GoogleDear Kamara,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
DADDY BUYA3 months ago on GoogleThe hospitality of Nassima is one to talk about and by the grace of Allah hope to come back at kenzi
Dear Buya,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Rick Doriona year ago on GoogleDear Rick,
We are truly delighted to know that you loved your stay at the Kenzi Rose Garden. It was a pleasure receiving you and we will be happy to welcome you again among us.
Kindly yours, M C Mahfoud FILALI General Manager
waqas surgical4 months ago on GoogleWe like the cooperation by guest relation officer
Dear WAGAS,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we won’t hesitate to share them with our teams. It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Abdulrahman Turay3 months ago on GoogleDear Turay,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Günther Hofmann6 months ago on GoogleDear guest,
We would like to thank you for sharing your comment on Google and we will be glad to welcome you again at the Kenzi Rose Garden once you are here in Marrakech.
Sincerely yours, Med Chafik FILALI General Manager
Habib Sesay3 months ago on GoogleDear Sesay,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Flo Wag7 months ago on GoogleDear Flo, we are surprised while reading your comment! First of all, we would like to inform you that the price we are applying are the same prices applied in 5* hotels in Marrakech and in Morocco. However, we take note of your remarks and we hope to welcome you again among us at the Kenzi Rose Garden.
Sincerely, Med Chafik FILALI General Manager
Ozan Gür5 months ago on GoogleDear OZAN, we would like to thank you for sharing with us your feedback concerning your last stay at the Kenzi Rose Garden. We are honored to know that you liked the location of the hotel. However, we would like to inform you that the hotel is freshly renovated. Yet, we will be glad to welcome you again among us during your next vacations in Marrakech.
Kindly yours, Med Chafik FILALI General Manager
Donald Wellington3 months ago on GoogleDear Wellington,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Thomas S2 years ago on GoogleThe breakfast is good quality if not very repetitive as a buffet.
abdelilah el hassani2 years ago on GoogleDear Guest,
Thank you for your comments and compliments and for having chosen to stay at our hotel.
We are delighted to read that you enjoyed our resort amenities and our friendly staff members! We look forward to welcoming you back again soon.
Sincerely yours,
M C Mahfoud FILALI
General Manager
Caleb Mtabvuria month ago on GoogleDear Caleb, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Kan za5 years ago on Google
Koby Levia month ago on GoogleDear Koby, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. We will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Jim Shanan2 years ago on Google
Makhmood Hussaina year ago on GoogleCould improve on providing on late night snacks.
Also maintenance of the room is due I.e door locks, tv choice needs mproving.
Dear Hussain,
We would like to thank you for choosing the Kenzi Rose Garden for your stay in Marrakech. Yet, we inform you that we provide a room service 24h/24. We take notes of your remarks, and we work hard to offer you a service that matches your expectations.
Kindly yours, MC Mahfoud FILALI General Manager
Gavin Wilding2 years ago on GoogleThe food is good quality if not very repetitive as a buffet.
I was upgraded to a deluxe room instead of my superior that had bath and sperate shower, the deluxe only had shower and must have been smallest bathroom I've ever used in a 5 star hotel, suggest you stick to superior room.
What I was most upset about was the fact they supply or sell only Morroccan wine!!! REALLY.....🤯😩
SORRY JUST KEEPING IT REAL.
abdul karim labay3 months ago on GoogleDear Labay,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Matt Bird4 years ago on Google
RAHIBI Abdennasser4 years ago on Google
Mamoud Fofanah3 months ago on GoogleDear Fofanah,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Reinie Schelle5 months ago on GoogleDear Schelle,
Thank you for sharing with us your feedback. We are delighted to know that you liked the swimming pool area. However, we would like to inform you that the hotel Kenzi ROSE GARDEN is located 20 minutes walk from the Medina.
We are looking forward to seeing you soon among us. Best regards, Med Chafik FILALI General Manager
Elaine Johnson4 years ago on Google
Ben Zizo5 years ago on GoogleThank you
Amir B5 years ago on Google
Jamil Ahmed4 years ago on Google
N H2 years ago on Google
Ilham lakhal7 years ago on Google
Amina Benchemmara year ago on GoogleDear Amina,
Thank you for taking the time to share your feedback in Google. We are pleased that you had a great time in our Hotel and we hope that we will have another opportunity to welcome you back.
Best Regards,
M. C. MAHFOUD FILALI
General Manager
Stacey Finch5 years ago on Google
Adam Khana year ago on GoogleIf you had any problems they would ne solved instantly
Thank you once again to all the staff who made this a very pleasant holiday
Dear Adam,
Thank you so much for your beautiful review! We are truly delighted to read you loved the Hotel and our staff! Looking forward to welcome you back very soon.
Kind Regards
M. C. MAHFOUD FILALI
General Manager
laura sing2 months ago on Google(Translated by Google) Dear Laura, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Laura, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
OverThe Hill4 years ago on Google
Az A5 years ago on Google
TARIK LAHRACHa year ago on GoogleI like Also the way that the staff talk to you, they are very kind. …
I like Also the way that the staff talk to you, they are very kind.
About the food I can say that one of the best delicious food I have ever tasted, Also I like the Add of the New replacement of coffee in the room.
nejma nafi5 years ago on Google
Leione L2 years ago on Google
Amine Elmouatacim (Amino)3 years ago on Google
Yassine's Vidsa year ago on GoogleDear Yassine, we are disappointed while reading your comment. However, we are sorry that your experience did not match your expectations. We would like to inform you that our team is professional and we invite you to refer to the comments which attest to this.
We hope to welcome you for your next stay in Marrakech.
Best regards, MC Mahfoud FILALI General Manager
Osama Moshet4 years ago on GoogleInternet was choppy though. …
Internet was choppy though.
Swimming pool looked nice but couldn't use as I stayed there in April.
Zuber Khan4 years ago on Google
Alhaji Foray3 months ago on GoogleDear Alhaji,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
yaron_bokobza 115 months ago on GoogleDear guest, we are disappointed while reading your comment. We respect your opinion and we took note of your remark that we will be working it. However, we will be glad to welcome you again at the Kenzi ROSE GARDEN once you are here in Marrakech for a better experience.
Sincerely yours, Med Chafik FILALI General Manager
David Allen5 years ago on Google
Shekul Khan3 years ago on Google1. Food disgusting
2. Rude staff …
1. Food disgusting
2. Rude staff
3. Very dated hotel
4. This experience definitely puts me off going back to Morocco!
Only of the manager was very polite and happy but not very helpful!!
I’m sorry the worst vacation I’ve been to..
My family and all other British holiday makers became ill. We had to go out and eat although we’ve had all inclusive holiday.
Avoid avoid avoid!!!!!!!!!!
Awandja Ebhodaghe5 years ago on Google
Momolu John Dukulya year ago on GoogleDear John,
We would like to thank you for choosing our hotel and we are glad to know that your stay at the Kenzi Rose Garden matched your expectations. We are looking forwards to welcoming you again among us.
Best regards, MC Mahfoud FILALI General Manager
Imane4 years ago on Google
Michiel5 years ago on Google
Konstantin Ivanova year ago on GoogleDear client,
We would like to thank you for sharing your review with us. We are truly delighted to know that you loved your stay at the Kenzi Rose Garden and our team. It was a pleasure receiving you and we will be happy to welcome you again among us.
Kindly yours, MC Mahfoud FILALI General Manager
MUSTAPHA AMRANIa year ago on GoogleA 5 stars hotel ? No way!
Dear Mustapha, we would like to thank you for choosing Kenzi Rose Garden for your stay. Yet, we inform you that our hotel does have a very high speed WIFI connection and propose a buffet with wild choices of food. We are looking forward to seeing you again.
Kindly Yours, MC Mahfoud FILALI General Manager
Elo Mapelua week ago on GoogleDear Elo, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. We will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
The G'nee “I am G'nee” Iam4 years ago on Google
Lydie Nguyen4 years ago on Google
Richard Lord5 years ago on Google
Yakub Patel2 years ago on Google
Domingos Pintoa month ago on GoogleDear Pinto, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Farooq Akbari6 years ago on GoogleWe had our showers and went out to explore the lovely city and had an amazing time in the city centre (jemaa el fna) after returning at midnight we all fell asleep at 2am only to be woken by the concierge at 3am with new clients thinking it was an empty room (annoyed to say the least as i locked the door from the inside but he opened it from outside with a new coded card) we slept but were all shocked.
After this experience things got better but the attitude of the front reception never changed as i witnessed many customers raising their voices and complaining, but i must be honest as all the rest were CHARMING, POLITE & ACCOMMODATING. (chamber maids, security, pool staff & waiters )
Don't think they deserve 5 stars and have been over rated as the pictures i have prove the dirty things i have mentioned
(I WILL NEVER RETURN AS I FOUND BETTER HOTELS IN THE AREA AND CHEAPER AND IT'S A SHAME AS I HAVE BEEN THERE BEFORE AND THINGS WERE MUCH BETTER)
Abdelali Alami4 years ago on Google
Mohd Sharizan Nordin5 years ago on Google
Aryan Azizi6 years ago on Google
abdelrazek hamed4 years ago on Google
Annwara Chowdhury5 years ago on Google
Akanbi Bamikole Williams5 years ago on Google
Monzer Bouwadi (Monzer.b.)5 years ago on Google
Dilyana Dervisheva4 years ago on Google
Nicolás García del Val4 years ago on Google
shahriar yaghini5 years ago on Google
Essaid Afellat7 years ago on Google
Wicked Wings4 years ago on Google
Miguel Roque4 years ago on Google
Florian Frieser4 years ago on GoogleStreaming is absolutly inpossible.
Elevator knob 2nd floor in the main building threr is only one working. Fridge in the room was not working too. (At least they replaced it quickly)
The room itself and the furnitures looks old and especially the bathroom looks very worn out. The bed is small and saggy.
But the room is clean. At least mine was.
The food they serve is quite ok. Some of the food has no taste. (e.g. Pizza in the italian restaurant)
The breakfast selection isn't very big and you have long queues too get your eggs or pan cakes.
15-25min. No joke!!
Here the same. Definitly no 5 star category.
Employees always busy and running around and make a very stressful atmosphere which makes you quite uncomfortable when you have your breakfast or try to enjoy your dinner.
Expect also very long queues at the reception desk. The 2 or sometimes 3 receptionists can't handle all the people.
One advice! Don't book the addtional all inclusive. Many things are not included e.g. meals in the resataurant but also the coffee at the bar you get only from one machine and a good and tasty one costs extra. Gym is all inclusive only till 5pm later it costs extra
etc.....
In conclusion, this hotel is at most a 3 star hotel and in my view it is comparable to this all inclusive hotel bunker you get when you book a 400€ one week all in holiday.🙈
Enjoy your stay.
Best regards
AB Tel Aviv5 years ago on Google
Kamal Boudaouda year ago on GoogleService & food are good
Dear guest,
We are thrilled to read your comment and all the positive points you describe.
Looking forward to welcome you back very soon.
Best Regards,
M. C. MAHFOUD FILALI
General Manager
Princess Ilyana Channel6 years ago on GoogleStuff in restaurant was little bite rude
And they talk very allowed speacialy the girl …
Stuff in restaurant was little bite rude
And they talk very allowed speacialy the girl
We did hear them saying tell him is 15 mn left for restaurant to close tell them ...... tell them .....
So we couldn't even relax napkins dirty you can find lipstick finger print on them
Food in buffet doesn't taste and same thing everyday
The room we did book online we didn't have it they said is busy so what's the point to book online
We asked to speak with a manager they call him and he didn't come
Never go again
Rasha Ibrahim4 years ago on Google
Caro Maulana5 years ago on GoogleThe pool area is great and you can get towels for the loungers at the pool desk. The attendants are helpful, especially with moving umbrellas around (they're heavy to move). Word of warning you cannot guarantee the sunbeds in the morning and then disappear for breakfast, they will move them and sunbeds are a premium!!
The pool bar and evening outside bar was good, people were complaining that they weren't getting served but I found all of the staff to be attentive. Personally I think they were extremely busy, nearly all of those 4500 rooms were booked and the staff were run off their feet. Water could be a bit warm at 10am when the bar opened, that was due to deliveries but later it was fine.
The food was pretty good, lots of selection for breakfast, lunch and dinner, they catered for everybody, all nationalities and ages. The food was fresh and the areas clean. We heard rumours that there was a bout of food poisoning but nothing happened to me and I ate pretty much everything! There was also an a la carte restaurant which you have to pre book, never ate in there but it always looked pleasant.
The spa was ok, I only had a pedicure but if you want a colour on your toes you had to pay extra (£5), we complained about it and got a discount for my friend.
My friend had been to the hotel in March 2016 and overall the service was better then, including polish within the cost of the manicure/pedicure! It was low season then so you can understand the difference.
A word if warning and not sure whether it's all hotels in Morocco or it was just this one. You're checking in, you're tired and then they request money from you for city tax....no one knows what it is and it's never the same amount. We got charged approx £22 for 4 days and another couple got charged £55 for 7 days, and so on and so on. Apparently you can refuse to pay it, they cannot enforce it upon you, so think it's just a money making spin!
Overall though I would go back again, we had a very nice relaxed mini break with guaranteed temperatures and good service.
Daina Cyrus4 years ago on Google
عبد المحسن الخزاعيa month ago on Google
Andrew Eells5 years ago on GoogleThe hotel is ok, clean rooms, made up daily.
Three restaurants, well one of this is a buffet which is a free for all, the …
The hotel is ok, clean rooms, made up daily.
Three restaurants, well one of this is a buffet which is a free for all, the other two ok but service very erratic.
Some of the staff very friendly, others ignore you completely.
The pool is nice but too small for the size of the place and there's a bun fight for sunbeds every morning. Even a fist-fight on occasion.
All-inclusive drinks are rubbish - weak alcoholic selection and tiny little plastic cups you'd expect to give to 3 year olds. We found it hard to keep hydrated.
Oh, also both had severe upset stomachs, myself for 4 whole days, even though we avoided tap water so expect that.
Overall, the 5 star rating is a joke frankly and I'd hope not to come back here, but with a stiff upper lip you can laugh at the place and hopefully enjoy yourself!
Ok, downgrading to 1 star as just had to ask 3 times for a drinks order at the buffet. Finished our meal and still not arrived.
Oh and the wifi is cr*p, drops out all the time so make sure you don't need to rely on it if you're working etc...
Nabeel Ahmed4 years ago on Google8 mins walk to Menara Mall. 35 mins walk to JAMAL ul Fana
Tarrik O'riley4 years ago on Google
sonia shafieian5 years ago on GoogleVery very very disappointed! …
Very very very disappointed!
The staff speak very limited English, and can either speaks French or Arabic. The hotel is fairly located close to the main square, but if you decided to spend a day at the hotel by the pool it can be extremely boring as there is no entertainment at all!
I believe Kenzi Farah Hotel is very dishonest. This hotel was advertised as 5a*all inclusive. Also on my my purchase confirmation email from Expedia it states Kenzi Farah ALL INCLUSIVE, then in T&C it included taxes were included.
However during check in, the hotel management only gave us bed & breakfast option and confirmed my booking was not all inclusive even though it was mentioned very big in the name/title of confirmation. Then the manager confirmed the word "All Inclusive" was part of the hotel's name. This then brings back the argument in my favour; if your hotel is all inclusive should not all bookings automatically receive this service??? Bearing in mind from different website or the sign of the hotel itself there was no mention of the word "All Inclusive" so clearly this was only done on Expedia's confirmation email. This is very misleading and I believe is more like thieving when you state in large text "ALL INCLUSIVE" on top (title) of a hotel booking confirmation. As a customer what else should I translate this terminology too? Apart from the package being all inclusive!!!
I am very disappointed with this misleading communication and feel like I have been sold something which wasn't honestly advertised. This caused us to pay double the amount of our hotel booking towards food & beverages.
In addition, each party in my booking had to pay city taxes extra to the hotel, even though it was mentioned in my hotel booking confirmation all taxes are paid within the booking, hence no extra fee should have been required.
I believe Kenzi Farah Hotel are thieves. This hotel is very old looking and certainly requires renovation, specially for inside rooms, the bed, toilet and bathroom are externally old and worn out, with stained shower curtain.... is this really a 5a* hotel or more like an lower average 3*? Certainly Expedia should be more aware and cautious about the merchants it's doing business with, as these dishonest hotels with poor customer service are certainly jeopardising Expedia.
Very very very disappointed!
Ruby Sink5 years ago on Google
Jen Boizumault8 years ago on GoogleThere was nothing in the room except for a brochure for the spa where we saw that you can use the GYM FOR €10 FOR 60 MINS!!! WHAT???!! Never in my life have I had to pay to use a hotel gym. Food in the restaurants more expensive than room service. The aircon in the room did not work and the shower leaked all over the floor. On the second day we were able to switch rooms because we had requested a double bed and were given 2 twins pushed together instead. The new room had working aircon, robes, and bottles of water in the room, it was obvious they had put the wedding party in the worst rooms available.
The first night we ate at the hotel restaurant, it took an hour to get food and then they brought out the wrong dish, it took another 30 min to get the correct dish. No apologies. Breakfast was mediocre at best.
Had an appointment to have my nails done at the spa, I was on time and had to wait 20 minutes before the receptionist finally did them.
For a hotel this size there are not nearly enough pool loungers and they are all taken before 8am, so if you want to lay out you have to lay on the grass.
WIFI BARELY WORKS. There is clearly a limited bandwith and so you may be connected but you can't even load email, forget being able to do anything online from this hotel.
This is not a 5* hotel in any world, the service and facilities are 3* at best. Would never step foot in this hotel again.
(and for reference, I am a french speaker, so there is no language barrier problems related to this review)
AE El4 years ago on Google
Haris Farooq4 years ago on Google
James Irvine5 years ago on Google
Alice Chen8 years ago on Google
Dilan Patel5 years ago on GoogleOutdated hotel, needs a complete overhaul. Staff are either exceptionally friendly or very rude. Genuine bullet holes in the dining area, see the photo I posted as proof.
All inclusive is an attraction, however alcohol is local and average. The soft drinks aren't great either. Food is very hit and miss.
Do yourself a favour and pay the extra bit to stay in a better hotel.
Jonathan Moore6 months ago on GoogleDear Jonathan,
We are surprised while reading your comment. We are disappointed to know that your stay among us did not suit you. However, we respect your point of you and we would like to welcome next time at the Kenzi rose Garden for a better experience.
Kindly yours, Med Chafik FILALI Directeur Général
hasnain mahmood5 years ago on Google
Hanane Rifai4 years ago on Google
Marrakech Desert Trips4 years ago on Google
Taoufik Bakkali4 years ago on Google
Maroua Bahanni4 months ago on GoogleDear Maroua,
We are delighted to know that you liked your stay among us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
Bonghee Hong6 years ago on GoogleWe should pay 200 mad each person not including taxi charge. Don't ask hotel staff to know what is a good tour regarding old city and mountain view. Too much terrible hotel.
Sam Olayemi III5 years ago on Google
aliza hyman7 months ago on GoogleDear Aliza,
We would like to thank you for choosing the Kenzi Rose Garden For your stay in Marrakech. We are flattered to know that your experience among us was as good as you expected. We sincerely hope to welcome you again among us.
Best regards, Med Chafik FILALI General Manager
I R4 years ago on GooglePersonally it was my 4th time in Marrakech, with the rest of the groups 1st time (a total of 10 ppl traveling).
The hotel definitely wasn't what we were expecting from an advertised 5-star hotel.
endless issues:
1. The toilets had a spray nozzle, which kept on dripping even though they were not used, and over 3 days we had a constant drip which we used the towels to mop up every few hours. Took 3 days to fix
2. Not enough towels
3. Not all the safes in our rooms worked
4. ACs in all our rooms never worked
5. Hot water had a brown colour
6. Our family rooms didn't have extra pillows, we had to borrow them
7. Some of the power sockets in our rooms were not working
8. Fridge wasnt working but we were charged for the mini bar
9. Magnetic room keys would often fail, and you would need to go back to reception to get them programmed
10. The hotel is classed as a 5 star on Expedia, please reconsider this, i understand it can be considered a 5 star in morocco but as users of expedia i have experienced far better hotels. I would have expected tea making facilities in the rooms as a minimum, however this was not the case
The hotel advertises “60 rooms with either terrace or veranda” on their website, this is not true, our rooms neither had a terrace nor verandas
11. Cockroaches in the dining rooms, we noticed this and told the staff member present, he just kick the cockroach to the side!!!!
12. Finally, we were given different rooms than we had paid for only to find out mid way through at which point we didn't want the hassle of switching rooms
L Q4 years ago on GoogleLike i said ... don't just dont book here. Yes it is a good location, but stops there.
Impressive Painting Inc7 months ago on GoogleThanks to plan it rite for arranging everything
Dear Abraham, we would like to thank you for choosing the Kenzi Rose Garden For your stay in Marrakech. We are flattered to know that your experience among us was as good as you expected. We sincerely hope to welcome you again among us.
Best regards, Med Chafik FILALI General Manager
ستاتي واتساب2 months ago on GoogleDear guest, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Dee M5 years ago on Google
Shaun Courtnell4 years ago on Google
Sabir Jamal Salih5 years ago on Google
Sylvain Letertre4 years ago on Google
Tina Williams4 years ago on Google
בבר זריהן3 months ago on GoogleDear Guest,
We are delighted to know that you liked your stay among us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
Nada Karam5 years ago on Google
Joaquim Nogueira5 years ago on Google
John Bradley4 years ago on Google
Masi Fazli5 years ago on GoogleWrong room was given, we complained that we paid for poolview they they moved us …
Wrong room was given, we complained that we paid for poolview they they moved us but we were told we were UPGRADED. Thereon we called 6 days in a row to say wifi does not work and we needed this as my daughter got bitten by something overnight and it caused an infection by her ribs and she couldn't go out in the heat or go swimming so we was told IT is looking into it. On 7th day the hotel manager got involved and moved us to proper poolview room with wifi which we enjoyed for 3 days out of 10.
David Galloway5 years ago on Google
스티브라이프_Steve's Life4 years ago on Google
Elmehdi Illi4 years ago on Google
Abdellatif Srija5 years ago on Google
Steph Frank5 years ago on Google
Morad Naji2 months ago on Google(Translated by Google) Dear Morad, Thank you for leaving us a review regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Morad, Merci de nous avoir laissé un commentaire concernant votre séjour chez nous. Nous espérons vous voir très bientôt. Cordialement, Med Chafik FILALI Directeur Général
mohamed mourabit2 months ago on GoogleDear Mohamed, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Maryam Magdy2 years ago on Google
Karim Bonagate2 months ago on GoogleDear Karim, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
tarik saidi7 months ago on GoogleDear Tarik,
We are delighted to know that your experience at the Kenzi Rose Garden was above your expectations. However, we are confused because your comment does not match with the mark that you had given us (60%). Maybe it is a mistake?
Sincerely yours, Med Chafik FILALI General Manager
Andreas R2 years ago on GoogleDear Andreas,
We would like to thank you for your preference in selecting Kenzi Rose Garden for your holidays in Marrakech, as well as for taking the time to tell us about your recent expérience among us.
Please accept our apologies for the difficulties you had with our Wifi service, unfortunately it was a general cut for all the neighborhood, but it is solved.
We hope to see you again at Kenzi Rose Garden
Best Regards,
M. C. MAHFOUD FILALI
General Manager
Lisa Teiger5 years ago on Google
Med Az4 months ago on Google(Translated by Google) Dear Customer,
We are delighted to know that you were satisfied with your stay with us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards,
M C Mahfoud FILALI
General director
(Original)
Cher Client,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations,
M C Mahfoud FILALI
Directeur Général
Oumaima Saadane5 months ago on GoogleDear Guest,
We are flattered to know that you liked your stay among us. Yet, we will be glad to welcome you again among us once you are here in Marrakech.
Kindly yours, Med Chafik FILALI General Manager
steph azil4 months ago on Google(Translated by Google) Dear Steph,
We are delighted to know that you were satisfied with your stay with us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI, General Manager
(Original)
Cher Steph,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations, Med Mahfoud FILALI, Directeur Général
Ch I2 months ago on Google(Translated by Google) Dear Customer, Thank you for taking the time to write us a comment. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Client, Merci d'avoir pris le temps de nous écrire un commentaire. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Abdellatif Maghraoui8 years ago on Google
el mahdi boudad4 months ago on Google(Translated by Google) Dear Customer,
We are delighted to know that you were satisfied with your stay with us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards,
Med Mahfoud FILALI
General director
(Original)
Cher Client,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations,
Med Mahfoud FILALI
Directeur Général
Ali BuHuligah3 months ago on GoogleDear Ali,
We are delighted to know that you liked your stay among us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
Chaimae Ouahabi4 years ago on Google
Ali BENTALEBa year ago on Google
abdeljalil lebnine4 months ago on Google(Translated by Google) Dear Customer,
We are delighted to know that you were satisfied with your stay with us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards,
M C Mahfoud FILALI
General director
(Original)
Cher Client,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations,
M C Mahfoud FILALI
Directeur Général
Kamar Ichekhlaf5 months ago on Google(Translated by Google) Dear Kamar,
It is with great pleasure that we receive your compliments, your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again soon at the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI Managing Director
(Original)
Chère Kamar,
C’est avec énorme plaisir que nous recevons vos compliments, votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement au Kenzi ROSE GARDEN.
Bien à vous, Med Chafik FILALI Directeur Général
Walid Ghailouf2 months ago on GoogleDear Walid, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
imane douma3 months ago on Google(Translated by Google) Dear Imane, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Imane, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
bendefe mouhssine5 months ago on GoogleDear Guest,
We are flattered to know that you liked your stay among us. Yet, we will be glad to welcome you again among us once you are here in Marrakech.
Kindly yours, Med Chafik FILALI General Manager
MAC-TEC MakkoU2 months ago on GoogleDear Makkou,
Thank you for taking the time to write us a comment, we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Meaad Samander5 years ago on Google
Anjoolina2 years ago on Google
Nour Tour2 months ago on Google(Translated by Google) Dear Nour, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Nour, Merci de nous avoir laissé un commentaire concernant votre séjour chez nous. Nous espérons vous voir très bientôt. Cordialement, Med Chafik FILALI Directeur Général
Fatmata Kamara3 months ago on GoogleDear KAMARA,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Jorge VP5 years ago on Google
Yassine Razine2 years ago on Google
Fahd Kabbaj2 years ago on GoogleDear Mr Fahd,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area.
We look forward to welcoming you again very soon.
Best Regards.
M. C. MAHFOUD FILALI
General Manager
sean lee4 years ago on Google
nasreddine benouari7 years ago on Google
Tarek el Tahtawy7 years ago on Google
Amine “Coach” BOUKAAa year ago on GoogleDear Amine,
Thank you so much for your review! We are truly delighted to read you loved the Hotel and our staff! Looking forward to welcome you back very soon.
Kind Regards
M. C. MAHFOUD FILALI
General Manager
John van Dijk2 years ago on Google
Abdul-Hakeem Ajijola3 months ago on GoogleDear Ajijola,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Yunus B4 years ago on Google
Tomas Ellis5 years ago on Google
samy sami2 years ago on Google
ABDELLAH ELACHIRI2 years ago on GoogleDear Mr Abdellah,
We very much appreciate your comments regarding your stay at Kenzi Rose Garden. We are extremely happy and it is rewarding to read that you appreciated your experience with us. We hope to welcome you back soon. Warmest regards,
M. C. MAHFOUD FILALI
General Manager
Az-eddine Ben Jouhra11 months ago on GoogleDear Az-eddine,
We would like to thank you for sharing with us your comment. We are delighted to know that you liked our hotel and we are looking for welcoming you again at the Kenzi Rose Garden.
Best regards, MC Mahfoud FILALI General Manager
Roopal Modasia-Patel7 years ago on Google
Nourman Thetraveller5 years ago on Google
rikta casaouia year ago on Google(Translated by Google) Dear Customer,
Thank you very much for your rating and your review.
We hope to welcome you again at the Kenzi Rose Garden,
Cordially
M C Mahfoud FILALI
General director
(Original)
Cher client,
Un grand merci pour votre note et votre appréciation.
Nous espérons vous accueillir de nouveau au Kenzi Rose Garden,
Cordialement
M C Mahfoud FILALI
Directeur général
Walid Bouzouita7 years ago on Google
Mistore Foxx8 years ago on Google
adnane aboulachouaqa year ago on GoogleDear Customer,
Thank you for sharing your opinion following your last stay with us.
We look forward to welcoming you again for a future stay at the Kenzi Rose Garden.
Regards,
Mr C Mahfoud FILALI
General manager
yassir bellaziz4 years ago on Google
Ahd Ajarti2 years ago on Google
Hicham azur4 years ago on Google
Jakub Fox7 years ago on Google
Antonino Amato5 years ago on Google
Asteria CarSLuxury4 years ago on Google
Aaliah SkyeMonroé4 years ago on Google
Said Ait Brahim7 years ago on Google
nizar lamrani khalidi5 years ago on Google
Hafid Mehdaoui4 years ago on Google
El bouzakri El idrissi5 years ago on Google
carterois920a year ago on GoogleDear Customer,
Thank you for your comment!
Your satisfaction is the reward for our staff who work day after day to provide you with impeccable service.
We look forward to seeing you again at the Kenzi Rose Garden
M C Mahfoud FILALI
General manager
Safsoufa Mebarak14 hours ago on Google
Alia Aldalli4 days ago on GoogleDear Alia, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. We will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Paola Macaro4 days ago on GoogleThe dinner food is varied but the quality leaves a lot to be desired, the …
The dinner food is varied but the quality leaves a lot to be desired, the service is slow.
To ask for a drink you have to go in search of a waiter.
Dirty dishes remain on the table as no one comes by to take them away.
(Original)
Hotel elegante, spazio all’aperto ben curato, camere spaziose e pulite. Da migliorare il buffet, sembra di essere in una comune tavola calda.
Il cibo della cena é vario ma la qualità lascia molto a desiderare, il servizio è lento .
Per chiedere una bevanda bisogna andare alla ricerca di un cameriere.
I piatti sporchi rimangono sul tavolo in quanto non passa nessuno per portarli via.
Dear Paola, Thank you for your comment following your recent experience at Kenzi FARAH ROSE GARDEN. We also take good note of your recommendations, these have been passed on to the whole team in order to improve our service. However, we would like to apologize for any inconvenience you experienced during your stay. Sincerely, Med Chafik FILALI General Manager
Denis 742 months ago on Google(Original)
L hôtel a bien 5* mais c est pour moi un 4* +, repas correct mais sans plus. Chambre assez petite sans balcon, service froid a l accueil, des salariés qui ne vous dises pas bonjour, la réception de la télévision dans la chambre déplorable, une climatisation pas au niveau. Je pense qu'il y a mieux au même prix.
(Translated by Google) Dear Denis, We would like to thank you for taking the time to write us a comment about your last stay with us. However, we wish to inform you that we take seriously all your remarks which of course allow us to improve the quality of our services. We would also like to apologize for any inconvenience you experienced during your stay with us. Looking forward to welcoming you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Denis, Nous tenons à vous remercier d'avoir pris le temps de nous écrire un commentaire sur votre dernier séjour parmi nous. Toutefois, nous souhaitons vous informer que nous prenons au sérieux toutes vos remarques qui nous permettent bien sur d’améliorer la qualité de nos services. Nous tenons aussi à s'excuser pour tout désagrément vous avez eu lors de votre séjour parmi nous. Au plaisir de vous accueillir à nouveau Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Nicole Bertranda month ago on Google(Original)
Pas vraiment un 5 étoiles. On ne retrouve pas vraiment le calme et la tranquillité que l'on recherche dans un lieu noté de la sorte. Un va et vient incessant de cars qui débarque un flux de touristes aussi bien le jour que la nuit. Et surtout les Espagnols. Point de vue respect des autres, ce ne sont pas les plus discret. Le petit déjeuner très correct. Par contre les en cas et boissons à la piscine très chers . Le personnel est bien au service de la clientèle.
(Translated by Google) Dear Nicole, We would like to thank you for taking the time to write us a comment following your last stay with us. However, we inform you that we have taken note of your remarks which will allow us to improve our services. And we would like to apologize for any inconvenience you experienced during your stay. Looking forward to welcoming you again in the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Nicole, Nous tenons à vous remercier d'avoir pris le temps de nous écrire un commentaire suite à votre dernier séjour chez nous. Cependant, nous vous informons que nous avons pris note de vos remarques qui nous permettront d'améliorer nos services. Et nous tenons à nous excuser pour tout inconvénient que vous avez eu pendant votre séjour. Au plaisir de vous accueillir à nouveau dans le Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Halima Mammeria month ago on GoogleOur first day when breakfast was not planned, it was offered to us by the …
Our first day when breakfast was not planned, it was offered to us by the manager. The young cleaning lady very nice and The clean room.
As for the catering, we ate very well and the service was very professional.
The welcome of this hotel contributed to our delight to have discovered Marrakech. To redo
(Original)
Nous revenons juste de notre séjour et sommes ravis. Accueil chaleureux, un personnel gentil et à l écoute.
Notre premier jour alors que le petit déjeuner n était pas prévu, nous a été offert par le directeur. La jeune femme de ménage très gentille et La chambre propre.
Quant à a restauration, nous avons très bien mangé et le service très professionnel.
L accueil de Cet hôtel à contribué à notre ravissement d avoir découvert Marrakech. A refaire
(Translated by Google) Dear Halima, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Chère Halima, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
Carlos Dasilva7 months ago on GoogleVery good location in a good neighborhood and close to everything.
But what we appreciated the most is the general friendliness of all the staff who make up this hotel.
With an additional mention for the ladies who take care of our room and an extra available, warm, dynamic and professional entertainment team ♥️
(Original)
Voyage du 26 au 1 avril, accueil à l’hôtel chaleureux, hôtel de haut standing avec un petit déjeuné de qualité, piscine extérieur chauffée les restaurants de bonne qualité.
Très bon emplacement dans un bon cartier et proches de tout.
Mais se que nous avons le plus apprécié c’est la gentillesse général de tout le personnels qui compose cette hôtel.
Avec une mention supplémentaire pour les dames qui s’occupent de notre chambre et une équipe d’animation extra disponible chaleureuse dynamique et professionnelle ♥️
(Translated by Google) Dear Carlos,
It is a pleasure to read your comment and we thank you for taking the time to share your experience with us. We are delighted to know that your stay lived up to your expectations and we hope to welcome you again among us at the Kenzi Rose Garden.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Carlos,
C’est un plaisir de lire votre commentaire et nous vous remercions d’avoir pris le temps de nous faire part de votre expérience parmi nous. Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes et nous espérons vous accueillir de nouveau parmi nous au Kenzi Rose Garden.
Très cordialement, Med Chafik FILALI Directeur Général
Abdel EL-Bakali3 months ago on GoogleThe pools and gardens are very well maintained. Enjoy a swim during the day and enjoy a drink on the terrace in the evening.
Extensive breakfast from 07:00. Everything is really fresh. From directly baked Moroccan pancakes to toasted cheese with salami. All kinds of fresh juices. In short, our stay was definitely layered and highly recommended.
(Original)
Hotel heeft een perfecte ligging niet ver van het centrum. Met de taxi of paardenwagen ben je er zo. Het hotel licht in een prachtig groen omgeving. Gorte afgesloten en bewaakt parkeerplaats. Eenmaal binnen wordt je vewelkomt met thee en het lobbypersoneel staat direct klaar. Op de beganegrond vindt allerlei zithoeken om te relaxen. Met de lift begeef je je tot de kamers. De kamers zijn erg schoon en mineraalwater staat klaar. De bedden zijn erg comfortabel. Airco op stand 1 hoor je niet tijdens t slapen. Het personeel is erg vriendelijk.
De zwembaden en de tuinen zijn erg goed onderhouden. Overdags lekker zwemmen en 's-avonds lekker op t terras met wat te drinken erbij.
Uitgebreid ontbijt vanaf 07:00. Alles is echt vers. Van direct gebakken marokkaanse pannekoeken tot tostis kaas met salami. Allerlei verse sappen. Kortom ons verblijf was zeker gelaagd echt een aanrader.
Dear Abdel,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Dounia GN2 months ago on GooglePositive point: Quiet in the rooms, very well located, clean …
Positive point: Quiet in the rooms, very well located, clean
Negative point: Too many people impossible to have lunch because little space, and the same for the deckchairs if you don't get up at 6am there are none either. Too bad because the pools are quite large but really lack of space. All in all a nice hotel.
(Original)
Les chambres sont propre le lit est très confortable , l'accueil est pas mal aussi.
Point positif : Calme au niveau des chambre, très bien situé, propre
Point négatif : Trop de monde impossible de déjeuner car peu de place , et pareil pour les transats si ont ce lève pas à 6h il y'en a pas non plus. Dommage car les piscines sont assez grande mais vraiment manque de place. Dans l'ensemble c'est un bel hôtel.
(Translated by Google) Dear Dounia, We would like to thank you for taking the time to write us a comment about your last stay with us. However, we wish to inform you that we take seriously all your remarks which of course allow us to improve the quality of our services. We would also like to apologize for any inconvenience you experienced during your stay with us. Looking forward to welcoming you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Dounia, Nous tenons à vous remercier d'avoir pris le temps de nous écrire un commentaire sur votre dernier séjour parmi nous. Toutefois, nous souhaitons vous informer que nous prenons au sérieux toutes vos remarques qui nous permettent bien sur d’améliorer la qualité de nos services. Nous tenons aussi à s'excuser pour tout désagrément vous avez eu lors de votre séjour parmi nous. Au plaisir de vous accueillir à nouveau Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
nsth i3 months ago on GoogleI would still say that the hotel is more of a 4 star than a 5 star.
I recommend for family vacations.
(Original)
Très bon hôtel familial, très bien situé. Les chambres sont très spacieuses, propres. Les lits sont très confortables et grands. Le personnel est très gentil pour la plupart d’entre eux ( mention spéciale pour les serveurs du restaurant de l’hôtel qui sont adorables ). Les piscines sont top 2 grandes piscines et 1 petite pour les enfants. Le petit déjeuner est assez bon avec un choix assez large seul bémol énormément de monde et de bruit si on ne se lève pas tôt.
Je dirais quand même que l’hôtel est plus un 4 étoiles qu’un 5 étoiles.
Je recommande pour des vacances en familles.
(Translated by Google) Dear Nsth, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Nsth, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
marad novidra2 months ago on GooglePositive points: the professionalism of the employees, the quality of the bedding and the location of the hotel. …
Positive points: the professionalism of the employees, the quality of the bedding and the location of the hotel.
Negative points: I never had a deckchair during my stay, customers reserve them from 4 a.m., no insulation in the room, you can hear the noise from the street and the noise of customers all night long.
To finish really a bad clientele, savages who don't respect Nothing there is no one....
Overall, a bad experience for me.
(Original)
Je suis resté 6 nuits dans cet hôtel.
Points positifs : le professionnalisme des employés, la qualité de la literie et l emplacement de l'hôtel.
Points négatifs : je n ai jamais eu un transat pendant mon séjour, les clients les réserves dès 4h du matin, aucune isolation dans la chambre, on entend les bruits de la rue et le bruit des clients toute la nuit.
Pour finir vraiment une mauvaise clientèle, des sauvages qui ne respectent Rien n y personne....
En bref une mauvaise expérience pour moi.
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Smahane T2 months ago on Google(Original)
Animatie was perfect. Hele lieve en behulpzame mensen ( James, Namina, Rachid, Omar, Tima, Pedro, Ilham, Siham en Tito THANKS. Ze maken het erg gezellig voor iedereen en houden de kinderen bezig. De shows en kinderdisco waren ook erg leuk en vooral NIET saai! Helaas erg vroeg uit bed gemoeten om een bedje te reserveren. Niet genoeg voor iedereen dus sommige helaas op de grond. Bij de lift ook soms lange wachttijd. Voor animatie zou ik zeker terug gaan naar dit hotel.
(Translated by Google) Dear Smahane, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Smahane, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Badia Elidrissi2 months ago on Google(Original)
Je valide très bon emplacement hôtel propre rien à signaler pour ma part les enfants ont adoré les piscines sont propres nous sommes restés cinq jours avec mes enfants par contre au niveau des transats abusez…. Il faut se lever le matin de bonheur pour mettre vos serviettes y a toujours des embrouilles lol
(Translated by Google) Dear Badia, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Badia, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Mouna IEF5 months ago on GoogleStrong points: the location, the friendly staff, the varied breakfast and the cleanliness of the rooms. …
Strong points: the location, the friendly staff, the varied breakfast and the cleanliness of the rooms.
Weak point: the noisy return of tourists towards the early hours of the morning.
(Original)
Nous y avons passé un séjour agréable.
Points forts: l’emplacement, le personnel chaleureux, le petit déjeuner varié et la propreté des chambres.
Point faible: le retour bruyant des touristes vers les premières heures du matin.
(Translated by Google) Dear Mouna,
Allow us first of all to thank you for taking the time to share your opinion after your recent stay at the Kenzi ROSE GARDEN. We are glad that you enjoyed most of our services. However, rest assured that we regularly work on improving our services and we take all of your comments seriously for a better experience. Looking forward to welcoming you again for a future stay.
Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Mouna,
Permettez nous avant toute chose de vous remercier d'avoir pris le temps de partager votre avis après votre récent séjour au Kenzi ROSE GARDEN. Nous sommes ravis que vous ayez apprécié la plupart de nos services. Cependant, soyez assuré que nous travaillons régulièrement sur l’amélioration de nos services et nous prenons au sérieux l’ensemble de vos remarques pour une meilleure expérience. Dans l'attente de vous accueillir de nouveau pour un prochain séjour.
Très cordialement, Med Chafik FILALI Directeur Général
Kevin Suire2 months ago on GoogleA shabby hotel, on arrival not the right rooms available we had to change the …
A shabby hotel, on arrival not the right rooms available we had to change the next day! Meals shabby or even when you take all inclusive you have to pay the bottle of water 3 euros 50 !! And to finish all his being stolen 100 euros in his suitcase leaves the cleaning lady and he finds his normal at the reception!!!
After seeing several stays in Marrakech this hotel will disgust me !!!!
(Original)
Bonjours,
Un hôtel minable, à l’arrivée pas la bonne chambres de disponible on a du changer le lendemain ! Les repas minables ou même quand tu prend en tout compris il faut payer les bouteille d’eau 3 euros 50 !! Et pour finir tout sa se faire volé 100 euros dans sa valise part la femme de ménage et il trouve sa normal à l’accueil !!!
Après voir faire plusieurs séjour à Marrakech cette hôtel m’aura dégoûter !!!!
Anne de Bernardya week ago on Google(Original)
Joli jardin et piscines MAIS piscines non chauffées, malgré une eau à 20C, sous prétexte qu’il fait 30C dehors. Il y a seulement une piscine intérieure chauffée mais interdite aux enfants et payante. Bref, hôtel avec peu d’intérêt hors saison très chaude. Climatisation bruyante. Il y a mieux à Marrakech
Jérôme Bembaron3 weeks ago on GoogleIt is clean, the reception is very good.
The gardens are well maintained, 3 swimming pools for all tastes! …
It is clean, the reception is very good.
The gardens are well maintained, 3 swimming pools for all tastes!
An animation team at the top with which we had a lot of fun! (especially with Pedro and the polo war!)
We will come back with pleasure!
(Original)
Nous avons passé une semaine excellente dans cet hôtel !
Il est propre, l’accueil est très bon.
Les jardins sont bien entretenus, 3 piscines pour tous les goûts !
Une équipe d’animation au top avec laquelle nous nous sommes beaucoup amusé ! (notamment avec Pedro et la guerre polo !)
Nous reviendrons avec plaisir !
(Translated by Google) Dear Jérôme, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Jérôme, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel Kenzi FARAH ROSE GARDEN. Cordialement M. C. MAHFOUD FILALI Directeur Général
Aida K.3 months ago on Google(Original)
Mooi hotel op een goede en rustige locatie. Het personeel is heel vriendelijk en behulpzaam. De kamers zijn comfortabel, goede bedden en airco. Het hotel heeft prachtige tuin met 2 grote zwembaden waar je heerlijk kunt zwemmen.
Dear Aida,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we won’t hesitate to share them with our teams. It is a pleasure to welcome you again to the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Sarah Naouri2 months ago on GoogleThanks to Nassima. We can't wait to come back. …
Thanks to Nassima. We can't wait to come back.
(Original)
Excellent hôtel. Tout le personnel est très agréable et accueillant. Nous avons passé un superbe séjour. Les animations étaient top!
Merci à Nassima. On a hâte de revenir.
(Translated by Google) Dear Sarah, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Sarah, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
jennifer chessari5 months ago on GoogleThe staff and very pleasant smiling, the spa is top I think this hotel deserves …
The staff and very pleasant smiling, the spa is top I think this hotel deserves a lot more stars!!
(Original)
Nous avons passé un séjour extraordinaire l'hôtel est magnifique les chambres sont spacieuses et propres , le buffet est très bon et varié.
Le personnel et très agréable souriant, le spa est top je trouve que cet hôtel mérite beaucoup plus d'étoiles !!
(Translated by Google) Dear Mrs Jennifer,
It is with great pleasure that we receive your compliments, we will not fail to share your appreciation with our entire team. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again soon at the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI Managing Director
(Original)
Chère Madame Jennifer,
C’est avec énorme plaisir que nous recevons vos compliments, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement au Kenzi ROSE GARDEN.
Bien à vous, Med Chafik FILALI Directeur Général
Safae Assila3 months ago on Google(Original)
Nous avons passée un excellent séjour dans cet hôtel ! Le petit déjeuner était incroyable, frais et savoureux. L’équipe d’animateurs étaient super et Rachid, l’animateur qui est chargé de l’aquagym, du tir à la carabine et bien d’autres, a été génial, très gentil ! Le personnel était de très serviable et chaleureux en général, à la marocaine !
(Translated by Google) Dear Customer, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Client, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Sebatien Gaudy3 months ago on GoogleWell placed for 4€ a taxi for the place ... if you forgot hygiene products a …
Well placed for 4€ a taxi for the place ... if you forgot hygiene products a crossroads 10 minutes on foot
(Original)
Bon hôtel seul bémol le restaurant plats pas variés.
Bien placé pour 4€ un taxi pour la place ...si vous avez oublié de produits d hygiène un carrefour a 10 minutes à pied
(Translated by Google) Dear Sebastian,
Allow us first of all to thank you for taking the time to share your opinion after your recent stay at the Kenzi ROSE GARDEN. We are glad that you enjoyed most of our services. However, rest assured that we regularly work on improving our services and we take all of your comments seriously for a better experience. Looking forward to welcoming you again for a next stay.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Sébastien,
Permettez nous avant toute chose de vous remercier d'avoir pris le temps de partager votre avis après votre récent séjour au Kenzi ROSE GARDEN. Nous sommes ravis que vous ayez apprécié la plupart de nos services. Cependant, soyez assuré que nous travaillons régulièrement sur l’amélioration de nos services et nous prenons au sérieux l’ensemble de vos remarques pour une meilleure expérience. Dans l'attente de vous accueillir de nouveau pour un prochain séjour.
Très cordialement, Med Chafik FILALI Directeur Général
Fatiha Laghdach2 months ago on Google(Original)
Durant cette semaine au seins de l'hôtel Kenzi Rose Garden nous avons pu y passer un agréable moment. Nous avons été bien accueilli que ce soit niveau chambre que petit un déjeuner mais en particulier par l'équipe animation. Un grand merci à Pedro qui a su intégrer tout le monde à toutes sortes d'activités avec sa bonne humeur et son sourire ainsi que James et Mimi. Une superbe équipe toujours au taquet avec les petits et grands. Nous recommandons vivement cette hôtel pour un séjour en famille. Nous y retournerons avec grand plaisir.
(Translated by Google) Dear Fatiha, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Fatiha, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
said reda month ago on Google(Original)
L'hôtel est parfait, de la réception au restaurant qui est très varié. Sans parler de l'animation qui s'occupe bien de vous avec de bonnes activités. Merci à Pedro pour ses matchs de water-polo dans la très bonne ambiance👍👍
(Translated by Google) Dear Said, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Said, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
capeleaud nancy3 months ago on Google(Original)
Hôtel exelent….le personnel est au petit soin et très réactif à nos demandes…les chambres sont spacieuses et la literie est top…les piscines sont super . Pas déçus d’être venu passer 1 semaine vraiment….merci encore aux personnels de cet établissement qui fait en sorte de maintenir cet hôtel au top !!!!
Dear Nancy,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
mathilde longhi3 months ago on GoogleThe rooms are clean and the bedding is very nice.
The pool areas are very well laid out. …
The rooms are clean and the bedding is very nice.
The pool areas are very well laid out.
We had a wonderful family weekend.
I recommend and we will be back again.
(Original)
L accueil nous a été excellent .
Les chambres sont propres et la literie est très agréable .
Les espaces piscines sont tres bien aménagés .
Nous avons passés un superbe week-end en famille .
Je recommande et nous reviendrons de nouveau.
(Translated by Google) Dear LONGHI, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère LONGHI, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
B So4 months ago on Google(Original)
Qualité de l’accueil excellent . Chambre répondant parfaitement aux attentes exprimées lors de la réservation. Personnel aux petits soins pour que tout se passe au mieux. Buffet et petits déjeuners savoureux, vaste choix, avec des fruits et de savoureux beignet et Meloui fait sur place . Le cadre de la piscine magnifique l’animation et le personnel de la piscine très avenant Merci encore. Salon spa et de coiffure au top. Très bon conseil pour les excursions qui peuvent être organisées sur place. La localisation de l’hôtel permet d’avoir tous a proximité et de profiter des balades en calèche, un vrai plaisir 🥰, Nous reviendrons avec plaisir 😊 .Un grand merci à Nassima , grâce à vous et votre équipe nous avons pu profité pleinement de notre séjour pour assister au Marrakech du rire
(Translated by Google) Dear Client,
Thank you for taking the time to write us this kind comment, your compliments touch us and we are delighted to be able to contribute to making your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we will not hesitate to share them with our teams. It is a pleasure to welcome you again at Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
(Original)
Chère cliente,
Merci d'avoir pris le temps de nous écrire cet aimable commentaire, vos compliments nous touchent et nous sommes ravis de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est un grand plaisir que nous recevions vos compliments et nous n'hésiterons pas à les partager avec nos équipes. C'est un plaisir de vous accueillir à nouveau au Kenzi ROSE GARDEN.
Cordialement, Med Chafik FILALI Directeur Général
Inara Azougagh2 months ago on Google(Original)
Accueil très désagréable par Majda. Nous avons été traité tels des moins que rien. Ensuite je ne trouve pas ça normal de payer 43€ le dîner ( par personne pour 1 nuit ) pour ne pas avoir d’eau. Et quand l’on se pleins de ne pas avoir d’eau au dîner on nous « offre une bouteille » pour à la fin nous dire de la payer au prix de , attention , 35dirham soit 6 bouteille voir + au supermarché. Très mauvaise expérience je déconseille.
(Translated by Google) Dear Inara, we have tried to reach you but without success, please let us know your availability in order to better understand the situation. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Inara, nous avons essayé de vous joindre mais sans succès, merci de nous faire part de vos disponibilités afin de mieux comprendre la situation. Cordialement, Med Chafik FILALI Directeur Général
ABDELAHKIM SAMOUDI3 months ago on GoogleThe food is delicious, there is really a lot of choice, and there is something for everyone...
Only small downside the price of drinks is excessive (50 dirhams a soda or 30 dirhams a coffee ...). Apart from that I recommend it to all people who wish to stay pleasantly in Marrakech in a hotel ideally located.
(Original)
Séjour du 13/07 au 20/07/2022 ,l'ensemble du personnel est très chaleureux . L'hôtel est de haut standing, déco. moderne et en excellent état , 2 belles agréables piscines extérieur ,salle de sport, spa et piscine intérieur au top .
La restauration est délicieuse il y a vraiment beaucoup de choix, et il y en a pour tous les goûts...
Seul petit bémol le prix des consommations est excessif (50 dirhams un soda ou 30 dirhams un café ...).Hormis celà je le conseille à toutes les personnes qui souhaitent séjourner agréablement à Marrakech dans un hôtel idéalement situé.
(Translated by Google) Dear Abdelhakim, Thank you for taking the time to write us this kind comment, your compliments touch us and we are delighted to be able to contribute to making your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we will not hesitate to share them with our teams. It is a pleasure to welcome you again at Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Abdelhakim, Merci d'avoir pris le temps de nous écrire cet aimable commentaire, vos compliments nous touchent et nous sommes ravis de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est un grand plaisir que nous recevions vos compliments et nous n'hésiterons pas à les partager avec nos équipes. C'est un plaisir de vous accueillir à nouveau au Kenzi ROSE GARDEN.
Cordialement, Med Chafik FILALI Directeur Général
Sofia Noukass2 months ago on GoogleThe rooms are spacious, modern and the bedding is very comfortable.
The hotel is clean, the breakfast is fresh and varied.
The swimming pool is clean and pleasant thanks to the animators. The garden is very beautiful, the decoration of the hotel is tasteful.
I thank the staff for the smiles, the attentions and the availability on site which made our stay pleasant.
On the other hand, we were very upset by the attitude of the operating management in the face of a complaint (noisy air conditioning and location of the room) which greeted us with a "what do you want?", "go to the swimming pool, if you have anything else to do". The tone was very sarcastic and the exchange bitter, we wanted to be heard, not disturb anyone. This is not our vision of the customer relationship.
We asked for an appointment with the DG in order to go up these elements rather than doing it through an opinion on the internet, no return was made to us.
To conclude constructively, we recommend this hotel because to be objective, this exchange was the only constraint of our stay.
(Original)
C'est pour moi un second séjour au Kenzi Rose Garden. J'étais enchantée de revenir au Kenzi accompagnée cette fois-ci de mes proches mais le bilan a été nuancé par un événement.
Les chambres sont spacieuses, modernes et la literie est très confortable.
L'hôtel est propre, le petit déjeuner est frais et varié.
La piscine est propre et agréable grâce aux animateurs. Le jardin est très beau, la décoration de l'hôtel est de goût.
Je remercie le personnel pour les sourires, les attentions et la disponibilité sur place qui a rendu notre séjour agréable.
En revanche, nous avons été très contrarié par l'attitude de la direction d'exploitation face à une réclamation (climatisation bruyante et localisation de la chambre) qui nous a accueillit par un "vous voulez quoi?", "allez à la piscine, si vous avez autre chose à faire". Le ton a été très sarcastique et l'échange amère, nous voulions être entendu, et non pas déranger quiconque. Ce n'est pas notre vision de la relation client.
Nous avons demandé un rdv avec le DG afin de remonter ces éléments plutôt que de le faire à travers un avis sur internet, aucun retour nous a été fait.
Pour conclure de manière constructive, nous vous recommandons cet hôtel car pour être objective, cet échange a été la seule contrainte de notre séjour.
(Translated by Google) Dear Sofia, We would like to thank you for taking the time to write us a comment about your last stay with us. However, we wish to inform you that we take seriously all your remarks which of course allow us to improve the quality of our services. We would also like to apologize for any inconvenience you experienced during your stay with us. Looking forward to welcoming you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Sofia, Nous tenons à vous remercier d'avoir pris le temps de nous écrire un commentaire sur votre dernier séjour parmi nous. Toutefois, nous souhaitons vous informer que nous prenons au sérieux toutes vos remarques qui nous permettent bien sur d’améliorer la qualité de nos services. Nous tenons aussi à s'excuser pour tout désagrément vous avez eu lors de votre séjour parmi nous. Au plaisir de vous accueillir à nouveau Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
K H2 months ago on Google(Original)
Hôtel en globalité bien, mais le personnel a l’accueil a revoir désagréable hautaine surtout les hommes, nous on fait attendre 1journees entière heureusement qu’on était véhiculé on a pu sortir mais attendre dans le haul 1 journée et tout va bien car la chambre était pas prêtes . Le personnel a revoir sinon la piscine au top les chambre également
(Translated by Google) Dear Customer, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. However, we inform you that the check-in time is: 3:00 p.m. but of course if the room is ready well before we will assign it to you with great pleasure. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Client, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. Toutefois, nous vous informons que l'heure du check in est : 15H00 mais bien sur si la chambre est prête bien avant nous vous l’attribuons avec un énorme plaisir. Cordialement, Med Chafik FILALI Directeur Général
Sanna A3 months ago on GoogleThe hotel staff changed the room for us twice as we were looking for a balcony and a view of the swimming pool. …
The hotel staff changed the room for us twice as we were looking for a balcony and a view of the swimming pool.
Very well renovated and good atmosphere and activities if you have children…. Even for you adults, yoga, water aerobics...
A special thank you to Wassima from the hotel who went above and beyond to guarantee us a good stay.
If I am back in Marakesh I will not hesitate to stay at this hotel.
(Original)
Tres bon accueil et service.
Le personnel de l hôtel nous a changé la chambre à deux reprises vu qu on cherchait un balcon et vu sur piscine.
Tres bien rénové et bonne ambiance et activités si vous avez des enfants…. Même pour vous adultes, yoga, aquagym …
Un special Merci à Wassima de l hôtel qui s est surpassée pour nous garantir un bon séjour.
Si je suis de retour à marakesh je n hésiterai pas à séjourner à cet hôtel.
(Translated by Google) Dear Sana,
We thank you for your comment following your stay at the Kenzi ROSE GARDEN. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our collaborator. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again.
Sincerely, Med Chafik FILALI Managing Director
(Original)
Chère Sanna,
Nous vous remercions pour votre commentaire suite à votre séjour au Kenzi ROSE GARDEN. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager votre appréciation avec notre collaboratrice. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau.
Bien à vous, Med Chafik FILALI Directeur Général
Layla A3 months ago on GoogleOne of the worst hotels we have stayed in by far. Even to ask for a clothes iron we had to insist, they tell you that they send it to your room but nothing, we had to call the reception to ask for it again and one of the receptionists answered us with a sarcastic tone, who knew perfectly well the number of our room without telling him.
The breakfast room is packed with people and the waiters pass you by like a bullet almost pushing you. The crowded pool too, those who distribute the towels are rude! They tell you that there are no free sunbeds for you to leave, but then if other people come they even help you find a place right after telling you that there is no place.
Discriminatory treatment especially if you don't speak French, even being Moroccan.
In short, I do not recommend it at all!
(Original)
Pésimo hotel, pésimo personal y pésimo trato.. Se burlan y no toman en serio al cliente. Pagamos una habitación con vistas a la piscina y nos dieron la que ellos quisieron con vistas a unos arbustos, reclamamos y nos dieron una aún peor y en la parte más apartada y antigua del hotel, y la tercera vez ya nos tuvimos que poner un poco serias y nos dieron una tercera habitación pero tampoco se veía la piscina… Una vergüenza !
Uno de los peores hoteles en el que nos hemos alojado con diferencia. Incluso para pedir una plancha de ropa tuvimos que insistir, te dicen que te la mandan a la habitación pero nada, tuvimos que llamar a la recepción para volver a pedirla y nos contestó una de las recepcionistas con tono sarcástico, que sabía perfectamente el número de nuestra habitación sin decírselo.
El comedor para desayunar abarrotado de gente y los camareros te pasan por al lado como una bala casi empujándote. La piscina abarrotada también, los que reparten las toallas unos maleducados! Te dicen que no hay hamacas libres para que te vayas, pero luego si vienen otras personas les ayudan incluso a encontrar sitio justo inmediatamente después de decirte a ti que no hay sitio.
Trato discriminatorio sobretodo si no hablas francés, incluso siendo marroquí.
En fin, no lo recomiendo para nada !
Dear Layla, Thank you for taking the time to write us a review. We would like to inform you that after three room changes we have given you a room that perfectly overlooks the swimming pool and which corresponds exactly to the reservation you have made. However, we cannot guarantee you the same view that you see on our booking photos with the same angle of view. Yet, we would like to apologize for any inconvenience you had during your stay and we wish to welcome you again for a better experience. Sincerely, Med Mahfoud FILALI, Managing Director
Lorraine Pierron4 months ago on GoogleOnly the infrastructures are worthy of a 5 star but the service and the staff …
Only the infrastructures are worthy of a 5 star but the service and the staff are not up to par.
Indeed, when we arrived, the hotel assigned us a room that did not correspond to the criteria contained in our reservation and for which we graciously paid. The room overlooked a car park (although we were supposed to have a garden view), it had two single beds and not a double bed (although we are a couple) and the safe was not functional.
In this room, it was also indicated that the towels would not be changed. There are therefore "second zone" rooms in this hotel because in our second room we did not have this indication. The hotel tried to rip us off as soon as we arrived by giving us the worst room in the whole hotel.
We had to ask the reception to assign us another room.
The reception staff are highly rude and unwilling to respond to legitimate requests from their customers.
Despite the change of room, the congestion has not ceased. The hotel at night is extremely noisy as the rooms are poorly insulated and you hear everything going on in the hallway.
Moreover, as soon as we left our room during the day, in the evening when we returned our card was deactivated and we could no longer open the door of our room. We had to reactivate it every day at the hotel reception to be able to access our room.
As a bonus, on the last evening the safe in which we had put our passports and personal effects no longer worked, although it contained our documents necessary for our trip the next morning. I let you imagine the amount of stress...
In addition, the wifi connection of the hotel is very random. It does not work at all in the garden of the hotel and at the edge of the swimming pool for example.
Finally, the hotel collaborates with guides from the region who hang out all day in the hotel lobby to sell you their services. We were harassed by a guide who called us at 8am but also in the evening in our room and came to see us by the pool to rip us off with one of his services.
In short, we had a very bad stay in this hotel and the atmosphere there is very heavy. We will never come back.
(Original)
L'hôtel Kenzi Rose Garden est loin d'être un hôtel 5 étoiles.
Seules les infrastructures sont dignes d'un 5 étoiles mais le service et le personnel n'est pas à la hauteur.
En effet à notre arrivée, l'hôtel nous a attribué une chambre ne correspondant pas aux critères contenus dans notre réservation et pour lesquels nous avons gracieusement payés. La chambre donnait vue sur un parking (alors que nous devions avoir une vue jardin), elle était composée de deux lits simples et non d'un lit double (alors que nous sommes un couple) et le coffre fort n'était pas fonctionnel.
Dans cette chambre, il était également indiqué que le linge de toilette ne serait pas changé. Il y a donc dans cet hôtel des chambres de "seconde zone" car dans notre seconde chambre nous n'avions pas cette indication. L'hôtel a tenté de nous arnaquer dès notre arrivée en nous attribuant la pire chambre de tout l'hôtel.
Nous avons dû demander à la réception de nous attribuer une autre chambre.
Le personnel de la réception est fortement désagréable et n'est pas disposé à répondre aux demandes légitimes de leurs clients.
Malgré le changement de chambre, les encombrements n'ont pas cessés. L'hôtel la nuit est extrêmement bruyant car les chambres sont mal isolées et vous entendez tout ce qu'il se passe dans le couloir.
Par ailleurs dès que nous quittions notre chambre en journée, le soir en rentrant notre carte était désactivée et nous ne pouvions plus ouvrir la porte de notre chambre. Il nous a fallu la réactiver tous les jours à la réception de l'hôtel pour pouvoir accéder à notre chambre.
En prime, le dernier soir le coffre fort dans lequel nous avions mis nos passeports et effets personnels ne fonctionnait plus alors qu'il contenait nos documents nécessaires à notre voyage du lendemain matin. Je vous laisse imaginer la dose de stress...
De plus, la connexion wifi de l'hôtel est très aléatoire. Elle ne fonctionne pas du tout dans le jardin de l'hôtel et au bord de la piscine par exemple.
Enfin, l'hôtel collabore avec des guides de la région qui rodes toute la journée dans le hall de l'hôtel pour vous vendre leurs prestations. Nous nous sommes fait harceler par un guide qui nous a appelé à 08h du matin mais également le soir dans notre chambre et est venu nous voir jusqu'au bord de la piscine pour nous arnaquer avec une de ses prestations.
En bref, nous avons passé un très mauvais séjour dans cet hôtel et l'atmosphère qui y règne est très pesante. Nous ne reviendrons jamais.
(Translated by Google) Dear Lorraine,
Thank you for taking the time to share your comments following your stay at the Kenzi ROSE GARDEN. However, we inform you that the room we have allocated to you corresponds perfectly to your request: single room with garden view. We would also like to inform you that we offered you a pool view room but you refused to pay the supplement. However, we respect your opinion and we inform you that we have taken good note of your remarks and wish to present our apologies for any inconvenience beyond our control.
We hope to have the chance to see you again in the future for a better experience. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Lorraine,
Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre séjour au Kenzi ROSE GARDEN. Cependant nous vous informons que la chambre que nous vous avons attribué correspond parfaitement à votre demande : chambre simple vue jardin. Nous tenons aussi à vous indiquer que nous vous avons proposé une chambre vue piscine mais vous avez refusé de payer le supplément. Toutefois, nous respectons bien votre avis et nous vous informons que nous avons pris bonne note de vos remarques et souhaitons vous présenter nos excuses pour tout désagrément indépendant de notre volonté.
Nous espérons avoir la chance de vous revoir dans le futur pour une meilleure expérience. Cordialement, Med Chafik FILALI Directeur Général
Nicolas Pupiera month ago on Google(Original)
Hôtel confortable mais qui ne vaut pas ses cinq étoiles, notamment au niveau du service (chambres pas disponibles à l’heure prévue, infos/services demandés à la réception et jamais obtenus, piscine inaccessible après 20h) et des services payants (piscine intérieure à 100dh, hammam à 300dh…). Le restaurant est tout à fait correct en revanche et tout est très propre.
(Translated by Google) Dear Nicolas, We would like to thank you for taking the time to write us a comment following your last stay with us. However, we inform you that we have taken note of your remarks which will allow us to improve our services. And we would like to apologize for any inconvenience you experienced during your stay. Looking forward to welcoming you again in the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Nicolas, Nous tenons à vous remercier d'avoir pris le temps de nous écrire un commentaire suite à votre dernier séjour chez nous. Cependant, nous vous informons que nous avons pris note de vos remarques qui nous permettront d'améliorer nos services. Et nous tenons à nous excuser pour tout inconvénient que vous avez eu pendant votre séjour. Au plaisir de vous accueillir à nouveau dans le Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Giovanni Finievolia month ago on Google(Original)
Albergo principesco, buffet veramentd speciale. Poi nelle stanze non trovi gli asciugamani, il televisore non funziona e non esiste il bidet. Manca l'organizzazione
Dear Giovanni, We would like to thank you for taking the time to write us a comment about your last stay with us. Glad to know that you enjoyed most of our services. However, we inform you that we've taken note of your remarks which will help us to improve our services. And we would like to apologize for any inconvenience you had during your stay. Looking forward to welcome you again in the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Evan Alphonsus3 months ago on GoogleI stayed there from the 16th to the 20th, and clearly got robbed out of my …
I stayed there from the 16th to the 20th, and clearly got robbed out of my trunk, no doubts. I would add that the staff in particular the reception is unpleasant (soufiane)
To flee on marrakech.
(Original)
Pourtant un 5 étoiles mais le service est vraiment à 0. Le seul point positif a été le ménage bien fait.
Je suis resté là-bas du 16 au 20, et j’ai clairement été volé dans mon coffre, aucuns doutes. Je rajoute que le personnel en particulier la réception est désagréable (soufiane)
A fuir sur marrakech.
We are very surprised while reading your comment!
First, we would like to inform you that this is the first time that we receive such a complaint after 25 years of practice!
Secondly, as soon as you noticed that there was a theft in your room, you should have informed one of our employees to take the necessary measures in such situations and inform the police services in order to start an investigation.
Thirdly, with regard to the emergency safe opening device, this operation follows a very strict procedure, it is completely secure and it always takes place in the presence of the guest.
We find that your comment is unfair and does not reflect the quality of the services we offer to our guests.
Kindly yours, Med Chafik MAHFOUD FILALI
General director
Eduardo Nitardia month ago on GoogleIn some cases we have had problems with the treatment of some people at the …
In some cases we have had problems with the treatment of some people at the front desk but totally punctual.
recommendable
(Original)
Muy buen hotel. Tiene todos los servicios y las piscinas son muy bonitas y lindas para disfrutar.
En algunos casos hemos tenido inconvenientes con el trato de algunas personas del front desk pero totalmente puntual.
Recomendable
Dear Eduardo, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Enrique Peralbo4 weeks ago on Google(Original)
A unos 25 min a pie de la medina. Es un buen hotel moderno, con buenas instalaciones sobre todo zona de piscina y salones. Las habitaciones son cómodas y espaciosas. La comida tipo buffet está bien, con platos de todo tipo pero más orientados a comida local, pero todo rico y el desayuno muy bien con gran variedad
Dear Enrique, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Abdel Derka2 months ago on GoogleThen the staff and very friendly, smiling all the hotel team are attentive, from the reception to the cleaning ladies, the catering, the security and finally everyone.
As for the catering, it is of very good quality, there is a choice and for all tastes, for young and old, I enjoyed myself personally.
In terms of proximity, it's very good not far from the main boulevard just behind, not far from the menara mall, and the city center is a 15-minute walk away. So very close
Finally the room, the bed and also of very good quality I slept very well during the stay, a spacious room, and equipped with connected TV with YouTube netflix Amazon prime android tv, I have read that people complain about the bad wifi connection,. Well absolutely not it is very good no bug.
In any case Barak Allah u fikoum for the services, the welcome, the intention, the whole team I already miss you I am in a hurry to see you again In Sha Allah next summer see you soon I greet you very much and I wish you a lot of kheir and success.
Abdelhak DERKAOUI
(Original)
Je viens de rentrer du séjour, et c’est un excellent hôtel et un très bon rapport qualité prix je vous le jure je suis tellement satisfait que je suis prêt à revenir l’année prochaine à la même période et la même chambre In Sha Allah, j’étais dans la chambre 4524 avec une magnifique vue sur la piscine et les palmiers et c’est un très bel hôtel.
Ensuite le personnel et très sympathique avenant souriant toute l’équipe de hôtel sont attentionné, de la réception en passant les femmes de ménage la restauration la sécurité enfin tout le monde.
Côté restauration c’est de très bonne qualité y a du choix et pour tout les goûts pour les petits et les grands je me suis régalé personnellement.
En terme de proximité c’est tres bien pas loin du grand boulevard juste derrière, pas loin aussi du menara mall, et le centre ville compter 15 minutes de marche. Donc très bonne proximité
Enfin la chambre, le lit et aussi de tres bonne qualité j’ai tres bien dormi durant le séjour, une chambre spacieuse, et équipé télé connectée avec YouTube netflix Amazon prime androïd tv, j’ai lue que les personnes ce plaignez de la mauvaise connexion du wifi,. Et bien absolument pas elle est très bonne aucun bug.
En tous cas Barak Allah u fikoum pour les services, l’accueil, l’intention, toute l’équipe vous me manquer déjà je suis presser de vous revoir In Sha Allah l’été prochain à bientôt je vous salue fort et je vous souhaite beaucoup de kheir et de réussite.
Abdelhak DERKAOUI
(Translated by Google) Dear Abdel, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Abdel, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
Nadia Kassis2 months ago on Google(Original)
Hôtel qui ne vaut pas un 5* ou alors normes locales La chambre était spacieuse et la propreté incontestable Nous y avons passés un séjour agréable même si la nourriture sous forme de buffet est infâme grasse et répétitive pas variée Le personnel relativement agréable même si tout se monnaye C’est dommage de devoir tout négocier
Dear Nadia, We would like to thank you for taking the time to write us a comment about your last stay with us. However, we would like to inform you that we take all your comments seriously, which of course allow us to improve the quality of our services. We would also like to apologize for any inconvenience you experienced during your stay with us. Looking forward to welcoming you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Alexandre3 months ago on GoogleHotel very well located and clean. …
Hotel very well located and clean.
Large swimming pool with great entertainment including Eid (shows, animals, etc.)
Varied meal and delicious breakfast with donuts made on site etc…
Youssef for booking activities very very kind and very professional
Thank you Nassima the manager for finding me solutions each time
And finally all the staff of incredible kindness !!
(Original)
Bonjour,
Hôtel très bien placé et propre.
Grande Piscine avec de belles animations dont l’Aïd (spectacles, animaux…)
Repas varié et petit déjeuner délicieux avec des beignets fait sur place etc…
Youssef pour la réservation des activités tres tres gentil et tres professionnel
Merci Nassima la responsable de m’avoir trouvé à chaque fois des solutions
Et pour finir tous le personnel d’une gentillesse incroyable !!
(Translated by Google) Dear Alexander,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is a great pleasure that we receive your compliments and we will not hesitate to share them with our collaborator. Looking forward to welcoming you again at Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Alexandre,
Merci d'avoir pris le temps de nous écrire un commentaire, vos compliments nous touchent et nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est un grand plaisir que nous recevions vos compliments et nous n'hésiterons pas à les partager avec notre collaboratrice. Impatient de vous accueillir à nouveau au Kenzi ROSE GARDEN.
Cordialement, Med Chafik FILALI Directeur Général
Terencio Tamele2 months ago on Google(Original)
Excelentes quartos. O único hotel no mundo onde não tem água nem café no quarto. Localizado a uns 30 minutos do centro de Marrakech, Marrocos. Onde o dia começa tarde
Dear Terencio, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Alex Massiot3 weeks ago on GoogleThanks again to the whole team Pedro, Bright, Namira, Tima, Dj James, Rachid and Omar for taking good care of our children
The breakfast is ok, we eat well. We recommend!!!!
(Original)
Nous sommes restés 8 jours c est un cadre idyllique avec 3 belles piscines , le décor est très sympathique et l hôtel est super agréable , les enfants de nos familles se sont éclatés avec l équipe d animation ( water polo , fléchettes , aquagym , ping pong … etc )
Merci encore à toute l équipe Pedro , Bright , Namira , Tima , Dj James , Rachid et Omar de s être bien occupé de nos enfants
Le petit déjeuner est correct on y mange bien . On recommande !!!!
(Translated by Google) Dear Alex, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Alex, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel Kenzi FARAH ROSE GARDEN. Cordialement M. C. MAHFOUD FILALI Directeur Général
Chloe Joao2 months ago on GoogleNegative point:
- prepare to pay 60€ for fees that supposedly go to the state
- We took a room for 3, the third bed was a sofa bed
- First day we had a power cut because the electricity card which is at the entrance of the room was taken away from us by a hotel employee
- The toilets in the room were dirty when we arrived
- No wifi in the 4000 buildings, we had to go to the common rooms to call, it was really disturbing
Positive points:
- a rich and very diverse buffet you can eat everything you will necessarily find what you are looking for
- Pleasant staff
- A perfect location! (near the Menara mall, near zouk and the medina)
- Swimming pools suitable for all ages
- A very beautiful hotel that combines tradition and modernism in its decor
Conclusion: I recommend this hotel because it is close to everything, however I hope for you that you will not have a room without wifi. I still thank the hotel for its stay
(Original)
J’ai séjourné pendant une semaine dans l’hôtel kenzi farah à Marrakech. C’est un hôtel 5 étoiles donc le service doit être à la hauteur malheureusement il a eu des point négatifs mais positifs aussi.
Point négatif:
- préparez vous à payer 60€ pour des frais qui vont soit disant à l’état
- Nous avons pris une chambre pour 3, le troisième lit était un canapé lit
- Première jour nous avons eu une coupure d’électricité car la carte à électricité qui se trouve à l’entrait de la chambre nous a été enlevé par un employé de l’hôtel
- Les sanitaires de la chambre était sale à notre arrivé
- Pas de wifi dans le batiments 4000 nous étions contraints de partir dans les salles communes pour téléphoner cela était vraiment dérangeant
Points positif:
- un buffet garnis et très divers vous pouvez manger de tout vous trouverez forcément votre bonheur
- Les personnels agréables
- Une localisation parfaite ! ( près du centre commercial Menara mall, près de zouk et de la médina)
- Des piscines adaptées à tout les âges
- Un hôtel très beau qui lie tradition et modernisme dans sa déco
Conclusion: je vous recommande cette hôtel car il est à proximité de tout en revanche j’espère pour vous que vous m’aurez pas de chambre sans wifi. Je remercie tout de même l’hôtel pour se séjour
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Mrdeglingo3 months ago on GoogleKeep it up and we'll see you again very soon!!!
(Original)
J’ai déjà fais plusieurs hôtels à Marrakech. Cette fois ci du 20 au 29 juillet, j’étais seule. L’hôtel est chouette, les deux piscines m’ont plu, le personnel est super sympa. Petit clin d’œil pour les animateurs de la piscine (et notamment celui qui fait le step ;) ) je n’ai quasiment rien à redire sur cet hôtel! L’emplacement près du Casino et de Menara Mall est idéal. Le petit dej est varié. Je remercie également Abdessamad à l’entrée qui a été très gentil avec moi de mon arrivé à mon départ.
Continuez comme ça et on se revoit très bientôt !!!
(Translated by Google) Dear Customer, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Client, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
lina eljamal2 months ago on Google(Original)
Ça n'est pas un hôtel 5 étoiles mais un hôtel 2 étoiles. Au niveau de la literie tous est parfait les lits sont confortables . La terrasse est grande et propre . Voilà les seuls choses positives maintenant passons au choses négatives. La piscine couleur jaunâtre et des crottes dans l'eau ansi que des enfants qui nous déranger toutes les cinq minutes en nous éclaboussant . Les gens a 5 heures du matin qui se lèvent pour avoir un Transat avec un bout d'ombre, franchement honteux . Ca nest pas ça le pire cest que les gens se disputaient pour des Transat tôt le matin . Au petit petit-déjeuner une surpopulation énorme. Le personnel etais gentil sans plus . Je ni remettrai plus jamais les pieds .
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
M B (moben)2 months ago on GoogleLots of green space inside beautiful garden, huge car park is a plus we were able to park without problem. The location in Marrakech is just the best in the center and quiet; nice gym and very well equipped, 5/5
(Original)
Très bon hotel ancien mais très beau quand meme, un petit effort sur la salle de bain mérite d’être au gout du jour. Deux grandes piscines, avec animation et jeux pour enfants, le petit déjeuner est un pur régal très varié et les produits sont de qualité.
Bcp d’espace vert à l’intérieur beau jardin, immense parking pout voiture est un plus on a pu se garer sans problème. L’emplacement dans Marrakech est juste le meilleur en plein centre et au calme; belle salle de sport et très bien équipée, 5/5
(Translated by Google) Dear Moben, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Moben, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Anne BORGEL2 months ago on Google(Original)
Présente en ce moment...que dire...établissement dépassé.. pas assez de transat pour le nbre d usagers ..donc c est la "guerre " chaque matin ...et vous vous retrouvez sur un tapis dans les espaces verts .... Musique peu supportable aux alentours des bassins...pourquoi mettre si fort ? Chambre vue sur jardin = vu parking ...porte qui ne se ferme pas sauf à la claquer...repas non variés depuis 2 jours ... table non débarrassée ...on cherche petite cuillère ... hygiene --- public présent impoli..public de parvenus... en bref pas à la hauteur du tout... Affiché comme hotel de luxe ... hotel moyen de gamme 3 etoiles maxi pour le lieu . Par contre le SPA est intéressant, prestations a la hauteur et personnel accueillant. Dommage je pensais un hotel mieux tenu au vu des commentaires.. sans doute on n'avons pas les mêmes criteres qualité 😉
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
nadia mouaouia3 months ago on Google(Original)
Magnifique séjour tout est parfait on se sent super bien accueilli. le personnel la nourriture, la piscine, la chambre, l'hygiène tout est super, à refaire il n'y a rien que je changerai
(Translated by Google) Dear Nadia,
We are delighted to know that you were satisfied with your stay with us.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards, Med Mahfoud FILALI General Manager
(Original)
Chère Nadia,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations, Med Mahfoud FILALI Directeur Général
מאיר עם שלם2 months ago on GoogleThe hotel employees are cordial and welcoming. The hotel has several pools.
A kosher meat restaurant operates there. The owner of the restaurant has a Torah scroll for the worshipers.
(Original)
מלון קנזי רוס גרדן במרקש. מלון ענק ומודרני. חדרים נורמליים ונקיים. מיזוג האוויר בחדרים חלש צריך להפעילו כל היום על מנת להנות מאווירה טובה בחדר.
עובדי המלון לבביים ומסבירי פנים. במלון יש מס' בריכות.
במקום פועלת מסעדה בשרית כשירה. ברשות בעל המסעדה מצוי ספר תורה לטובת המתפללים.
Dear Guest,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Afek Sibony2 weeks ago on GoogleThere is a kosher restaurant in the hotel, we stayed there for Friday dinner and on the holiday, the food is very tasty, fresh and clean …
There is a kosher restaurant in the hotel, we stayed there for Friday dinner and on the holiday, the food is very tasty, fresh and clean
(Original)
המלון מעולה, נקי וברמה גבוהה.
קיימת במלון מסעדה כשרה התארחנו בה בארוחת שישי ובחג האוכל טעים מאוד, טרי ונקי
Dear Afe, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Moshe Turjemana month ago on GoogleExcellent service. …
Excellent service.
Huge rooms.
Pampering showers.
A large pool with lots of space and sunbeds.
Excellent dining room.
Overall a pleasant experience.
(Original)
מלון ארבעה כוכבים, קצת מיושן אבל המעטפת מכסה על הכל.
שירות מעולה.
חדרים ענקיים.
מקלחות מפנקות.
בריכה גדולה עם המון מקום ומיטות שיזוף.
חדר אוכל מצויין.
סה"כ חוויה נעימה.
Dear Moshe, We would like to thank you for taking the time to write us a comment about your last stay with us. Glad to know that you enjoyed most of our services. However, we wish to inform you that we take good note of your remarks which will help us to improve our services. Looking forward to welcome you again Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Joaquim Murilo Silveira Neto2 weeks ago on Google(Original)
Excelente opção em Marrakech. Quarto muito bom, boa localização próximo a um shopping com um Carrefour, o que permite a compra de bebidas alcoólicas a um preço justo. Muito bom buffet de café da manhã e jantar.
Dear Joaquim, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Augustin Potiera week ago on GoogleThe rooms are very comfortable and spacious. I highly recommend. …
The rooms are very comfortable and spacious. I highly recommend.
(Original)
Hôtel très propre et avec des espaces extérieurs très agréable (piscine + jardin).
Les chambres sont très confortables et spacieuses. Je recommande vivement.
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
mohamed bouhalloufa2 months ago on Googlenothing to say about the top housekeepers
The deckchairs that are already taken in the morning get up very early to try to get one
(Original)
Service de l’hôtel 0 les réceptionnistes sont vraiment pas accueillants tu arrive a 15h on te donne la chambre a 17h on te parle super mal pourtant lhotel est top mais pas le personnels qui sont a l’accueil ils sont incompétents vraiment.
rien a dire sur les femmes de menage top
Les transats qui sont deja pris des le matin lever vous tres tot pour essayer d’en avoir un
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Florence PRADAT-BOTBOLa month ago on Google(Original)
Bel hôtel très bien situé. 3 piscines, 3 restaurants. Très bien rapport qualité prix. Personnel très sympathique.
(Translated by Google) Dear Florence, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Chère Florence, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
מירי אלדר2 weeks ago on Google(Original)
מלון קנזי רוז במרקש. מלון גדול, מרווח, חדרים יפים מתוחזקים ונקיים, יש מיזוג אויר. בריכת שחיה חיצונית יפה, שירות מעולה. ארוחות בוקר וערב טובות מאד, כל השתיה בארוחת הערב בתשלום נוסף. אינטרנט ללא תשלום. במרחק קצר מהמלון קניון קטן. נהננו.
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi FARAH ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
LevelCare Services Administratifs Dématérialisées2 months ago on GoogleA smooth riot of customers around 1 p.m. to 2:30 p.m. on August 14, 2022 where she was patient!
A trying day, day for its entire duration. We barely got our room (4 in a large room) but we got it! Following a technical problem, thanks to her I had a great vacation at the KENZI RISE GARDEN hotel in Marrakech.
In view of the quality of your services, you can see in me a satisfied customer who will certainly recommend your services.
Ps. I still wonder if I can have my room alone for me and my son! To date of August 16, 2022 with a departure on August 19
(Original)
Je tenais à féliciter pour l’organisation et de la mise en place qu’a organiser Madame NASSIMA CHIGUER, un vrai chef d'orchestre au cours duquel elle a su faire preuve de professionnalisme et de maîtrise.
Une émeute de clients sans heurts vers 13h-14h30 en date du 14 août 2022 ou elle à su faire preuve de patience !
Une journée éprouvante, journée sur toute sa durée. Nous avons eu notre chambre de justesse (a 4 dans une grande chambre) mais nous l’avons eu ! Suite à un problème technique, grâce à elle je passe de belle vacance à l’hôtel KENZI RISE GARDEN à Marrakech.
Au vu de la qualité de vos prestations, vous pouvez voir en moi un client satisfait qui recommandera très certainement vos services
Ps. Je me pose tout de même là question si je peux avoir ma chambre seul pour moi et mon fils ! A ce jour du 16 août 2022 avec un départ le 19 août
(Translated by Google) Dear Customer, Thank you for taking the time to write us a comment, we are grateful to be able to help make your trip to Marrakech more pleasant. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Cliente, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
ashraf mad2 months ago on Google(Original)
Très bon emplacement, l'hôtel très confortable, équipe d'animation extra chaleureuse dynamique et professionnel, rien a signaler sauf wifi un peu médiocre
(Translated by Google) Dear Ashraf, Thank you for taking the time to share your impressions following your recent stay at the Kenzi ROSE GARDEN. It gives us great pleasure to know that you have appreciated most of our services, however we have taken good note of your remarks and wish to welcome you again for a better experience. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Ashraf, Merci d’avoir pris le temps, de partager vos impressions suite à votre récent séjour au Kenzi ROSE GARDEN. Ça nous fait énormément plaisir de savoir que vous avez apprécié la plupart de nos services, cependant nous avez pris bonne note de vos remarques et souhaitons vous recevoir à nouveau pour une meilleure expérience. Bien cordialement, Med Chafik FILALI Directeur Général
nabil leghzaoui2 months ago on Google(Original)
Très beau séjour en DP au niveau de cet hôtel je remercie tout le staff pour son travail. Restauration et animation top
Dear Nabil, Thank you for taking the time to share your impressions following your recent stay at the Kenzi ROSE GARDEN. It’s a pleasure to know that you have appreciated most of our services; however we have taken good note of your remarks and wish to welcome you again for a better experience. Sincerely, Med Chafik FILALI General Manager
zineb bouirda2 months ago on Google(Original)
Je tiens à remercier une personne « Hanan À la réception »Mes remerciements ne pourront jamais égaler ta gentillesse. Pour moi l’hôtel c’est un quatre-étoiles mais ton sourire lui rajoutes la cinquième 🥰🥰🥰🥰
(Translated by Google) Dear Zineb, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Zineb, Merci de nous avoir laissé un commentaire concernant votre séjour chez nous. Nous espérons vous voir très bientôt. Cordialement, Med Chafik FILALI Directeur Général
Simo Elhaimeura month ago on GooglePleasant staff, very comfortable bedding and entertainment by the pool at the top …
Pleasant staff, very comfortable bedding and entertainment by the pool at the top
Big up to the whole team James omar namira pedro and siham
(Original)
Bonjour,
Personnel agréable, literie très confortable et l animation au bord de la piscine au top
Big up à toute l'équipe James omar namira pedro et siham
(Translated by Google) Dear Simo, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Simo, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
amal zerhouna month ago on Google(Original)
Je recommande vivement , parmi les meilleurs hotel que j'ai rencontré , je suis venu pour la 2eme fois , j'ai passé un excellent séjour , accueil chaleureux , équipe très professionnel à la hauteur de mes attentes ( sécurité , réception , femme de ménage , tout le personnel sans exception...), vraiment une équipe qui veillent à la satisfaction de leurs clients , hotel bien situé à toute commodité , chambres spacieuses et propres , lits confortables , environnement très calme , je reviendrai sans aucun doute
(Translated by Google) Dear Amal, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Chère Amal, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
Jerome benhidaa month ago on Google(Original)
Très déçu, nous avions réservé un séjour tout inclu et à notre arrivée il a fallut tout réglé.On nous a obligé de repayer nos réservations pour avoir accès à tout.La responsable nous avez promis que le surplus serait remboursé mais au bout de 6 mois plus de sons ni d’images.Très déçu ,la parole marocaine est mise à mal.
(Translated by Google) Dear Jerome, We have tried to contact you many times to understand the reason behind your comment but without success. Please contact us or let us know your availability. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Jerome, Nous avons essayé de vous joindre à maintes reprises afin de comprendre la raison derrière votre commentaire mais sans succès. Merci de nous contacter ou de nous faire part de vos disponibilités. Cordialement, Med Chafik FILALI Directeur Général
Margaux Marché4 weeks ago on Google(Original)
Très bon séjour à l'hôtel avec super équipe d'animation. Merci a James, Omar et Pécha qui ont mis l'ambiance !
Dear Margaux, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. Sincerely, Med Chafik FILALI General Manager
Othman Mecheri3 weeks ago on Google(Original)
Mention spécial pour l’équipe d’animation au complet , Bright , Namira ,Pedro ,Omar , james ,tema ,Rachid et siham ils sont au top du toop on est vraiment passerai un bon séjour grâce à eux
Dear Othman, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Soussi Namiraa month ago on Google(Original)
Super séjour au kenzi rose garden, spacieuses chambres, très jolies et propres piscines, rien à dire pour le restaurant et le bar aussi, pour l'équipe d'animation sont agréables, toujours souriants et accueillants.. un coup de coeur à Namira , pedro , James, omar et sihem mini club ! On recommande cet hôtel sans doute !
(Translated by Google) Dear Namira, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Namira, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Dalia Ra week ago on Google(Original)
מלון מצוין במרקש. ארוחת הבוקר הייתה מצוינת. לא לוותר על הספינג שמכינים חם וטרי בבוקר.
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Serge Bellona month ago on Google(Original)
Pas très loin du centre, très propre, prix correct. Les massages a 35 Euro sont vraiment bien, je vous les conseille.
Dear Serge, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
isabelle brulfer3 weeks ago on Google(Original)
Hôtel bien placé dans la ville. Service de qualité. Accueil chaleureux
Dear Isabelle, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi FARAH ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Harald Reich-Rohrwig6 months ago on Google(Original)
Einfach nur schlecht. Der Pool riecht nach Urin. Massen an Bustouristen werden lieblos abgefertigt. Das Essen ist lieblos, schlecht und einfallslos. Das Personal hat nie eine Hotelfachschule gesehen. Die Zimmer erinnern stark an die dunklen Zeiten der 80er. Viel Braun. Finger weg!
Dear Guest,
We are surprised while reading your comment. We are so disappointed knowing that your stay among us did not suit your expectations as far as you mentioned some negative points. We would like to inform you that the pool is well maintained every day. Moreover, the rooms are recently renovated and fresh. However, we took note of your remarks and we hope to welcome you again at the Kenzi Rose Garden for a better experience.
Best regards, Med Chafik FILALI General Manager
Hub Captain6 months ago on Google(Original)
Le Kenzi Rose Garden à Marrakech, un hôtel 5 * de grand standing et de luxe. Un personnel très accueillant, parlant au moins trois langues et très souriant. Nous avons passé un court séjour, mais avons pu apprécier le confort et la propreté de cet hôtel. Les buffets étaient toujours bien garnis, le petit-déjeuner commence à 6h30 jusqu'à 10h30, c'est exceptionnel. Je recommande cet établissement. Hubert Bonisseur
(Translated by Google) Dear Hubert,
It was a pleasure to have you with us during your stay in Marrakech. We are honored to know that you enjoyed our establishment and we thank you for your recommendation. Looking forward to welcoming you back to the Kenzi Rose Garden.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Hubert,
Ce fut un plaisir de vous recevoir parmi nous durant votre séjour à Marrakech. Nous sommes honorés de savoir que notre établissement vous a plu et nous vous remercions de votre recommandation. Au plaisir de vous accueillir de nouveau au Kenzi Rose Garden.
Très cordialement, Med Chafik FILALI Directeur Général
Virginie Myt5 months ago on GoogleThe first room arrived at 11 a.m. with a 16-month-old baby, had to wait until 9 p.m. to get the cot, after 15 visits to reception to ask for it.
Second room: disrespectful people who make noise until 4am and throw their cigarette butts on our balcony, the reception which does not move despite a passage and several calls, we have not slept all night.
Bonus, we had to wait until 7:30 p.m. to pick up the rooms for the rest of the group, whereas normally the rooms are from 3 p.m.
We will never return to this hotel, and I advise you never to set foot there.
(Original)
Lamentable, honteux ! Si je pouvais mettre 0 je le ferais. Un personnel incompétent, mou, qui ne fait rien. Un gérant qui nous rit au nez.
La première chambre arrivée à 11h avec un bébé de 16 mois, a du attendu jusqu’à 21h pour avoir le lit bébé, après 15 passages à l’accueil pour le demander.
Deuxième chambre : des personnes irrespectueuses qui font du bruit jusqu’à 4h du matin et jettent leurs mégots sur notre balcon, l’accueil qui ne bouge pas malgré un passage et plusieurs appels, nous n’avons pas dormi de la nuit.
Bonus, nous avons du attendre jusqu’à 19h30 pour récupérer les chambres du reste du groupe, alors que normalement les chambres sont à partir de 15h.
Nous ne reviendront jamais dans cet hôtel, et je vous conseille de ne jamais y mettre les pieds.
(Translated by Google) Dear Madam VIRGINIA,
We are disappointed to read your comment. However, we are sorry for the inconvenience you had during your stay and we promise you a better service during your next visit to Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI Managing Director
(Original)
Chère Madame VIRGINIE,
C’est avec déception que nous lisons votre commentaire. Cependant, nous sommes navrés du désagrément que vous avez eu durant votre séjour et nous vous promettons une meilleure prestation lors de votre prochaine visite chez Kenzi ROSE GARDEN.
Bien à vous, Med Chafik FILALI Directeur Général
Badi Fatimaa month ago on GoogleWe will definitely come back to Kenzi Rose Garden
(Original)
Agréable séjour avec une belle équipe d'animation, très jolies chambres, propre, belles grandes piscines, bon repas et surtout belles équipe de loisir , merci tout le staff de restaurant et de bar , merci les piscinists, dédicace à l'équipe d'animation pour leurs gentillesse et sympathique, dédicace à namira, omar , bright, rachid, tima, james, pedro
On reviendrai sans doute à kenzi rose garden
(Translated by Google) Dear Fatima, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Chère Fatima, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
seyyedable2 weeks ago on GoogleBut business does not excuse everything …
But business does not excuse everything
(Original)
Hotel tres bien situé et bien entretenu .
Mais le business n’excuse pas tout
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
cherquaoui mohammed3 months ago on GoogleWe had a very pleasant stay which coincided with Aid Adha.
All programs have been well designed. The welcome was very very warm. Friendly …
We had a very pleasant stay which coincided with Aid Adha.
All programs have been well designed. The welcome was very very warm. Friendly staff who made our stay even more enjoyable. We extend our heartfelt thanks to all the staff.
(Original)
Bonjour,
Nous avons passé un séjour très agréable qui a coïncidé avec l'Aid Adha.
Tous les programmes ont été bien conçus. L'accueil était très très chaleureux. Un personnel sympathique qui nous a rendu notre séjour encore plus agréable. Nous adressons à tout le personnel nos vifs remerciements.
Dear Cherqaoui,
We would like to thank you for sharing with us your feedback concerning your last stay at the Kenzi ROSE GARDEN. We are flattered to know that you liked your stay among us. Yet, we will be glad to welcome you again among us once you are here in Marrakech.
Kindly yours, Med Chafik FILALI General Manager
S C4 months ago on GoogleThe + of this hotel the animation with Rachid ⭐️ the really very pleasant dynamic team.
(Original)
L’hôtel porte bien les 5 étoiles propre accueillant est jolie avec une position parfaite .
Le + de cet hôtel l’animation avec Rachid ⭐️ l’équipe vraiment très agréable dynamique .
(Translated by Google) Dear Customer,
We are delighted to know that you were satisfied with your stay with us. We will be sure to share your comments with our teams.
We look forward to welcoming you again on your next visit to Marrakech.
Best regards,
Med Mahfoud FILALI
General director
(Original)
Cher Client,
Nous sommes ravis de savoir que vous avez été satisfait de votre séjour parmi nous. Nous ne manquerons pas de partager vos appréciations avec nos équipes.
Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Marrakech.
Meilleures salutations,
Med Mahfoud FILALI
Directeur Général
Taïs Messaoudi5 months ago on Google(Original)
C’est mon premier séjour dans cet hôtel et j’ai vraiment apprécié les activités proposées. Les animateurs et le personnel étaient très sympathiques et la bonne humeur était présente.
(Translated by Google) Dear Messaoudi,
It was a real pleasure to welcome you among us during your stay in Marrakech. We are delighted to know that your stay lived up to your expectations. Your comment is our greatest reward and we will certainly share your feedback with our teams. We hope to see you again at Kenzi Rose Garden during your next visit to Marrakech.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Messaoudi,
Ce fut un réel plaisir de vous accueillir parmi nous durant votre séjour à Marrakech. Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos espérances. Votre commentaire est notre plus belle récompense et nous partagerons certainement votre feedback avec nos équipes. Nous souhaitons vous revoir au Kenzi Rose Garden durant votre prochaine visite à Marrakech.
Très cordialement, Med Chafik FILALI Directeur Général
Myriam HEIM6 months ago on GoogleAt breakfast, the gargantuan buffets will largely satisfy gourmets, traditional donuts cooked on the spot, all kinds of cereals, crispy bread, pancakes, fruit juice, yogurt, local jams, cold cuts, scrambled eggs, pastries and typical dishes will get the better of your stomach!
Big big downside, however, on the coffee! The machines contain soluble coffee of poor quality for amateurs and for the standard of the hotel it is incomprehensible, not good at all and sad!
It is really something to correct it is not possible! A good coffee bean, damn it, or everything loses its charm at this level of service!
Taxis are always waiting in front of the hotel, negotiate the prices beforehand because they tend to steal you thoroughly!
Do not hesitate to come and stay here and discover Marrakech, you will eat too well and the visits are magnificent and the Moroccans are so kind and so welcoming 💛💛💛
(Original)
Un bel établissement à 10 minutes de la Médina! hôtel moderne au décor soigné, contemporain au mobilier tout de velours et de pastel! Accueil chaleureux et petits soins! Sourire et enthousiasme sont de mise en plein Ramadan! Un chasseur se tient à votre disposition pour vous accompagner avec vos valises et vous guider, la chambre est très grande, literie extrêmement confortable, la vue est de toute beauté sur les jardins fleuris et les piscines, chabre 4510! tout est très propre et très tenu toute la journée, le personnel s'affaire à entretenir le domaine!
Au petit déjeuner les buffets gargantuesques combleront largement les gourmands, beignets traditionnels cuits minute, toute sorte de céréales, pain croustillants, crêpes, jus de fruits, yaourt, confiture locales, charcuterie, œufs brouillés, viennoiseries et plats typiques auront raison de votre estomac!
Gros gros bemol toutefois sur le café! Les machines contiennent du café solubre de piètre qualité pour les amateurs et pour le standing de l hôtel c est incompréhensible, pas bon du tout et désolant!
C est vraiment quelque chose à corriger ce n est pas possible ! Un bon café en grain bon sang ou tout perd de son charme à ce niveau de prestation!
Des taxis attendent en permanence devant l'hôtel, bien négocier les prix avant car ils ont tendance à vous plumer à fond!
N'hésitez pas à venir séjournerez ici et découvrir Marrakech, vous allez trop bien manger et les visites sont magnifiques et les Marocains tellement gentil et tellement accueillants💛💛💛
(Translated by Google) Dear Miriam,
What a pleasure to read a comment like yours! We are delighted to know that your stay with us lived up to your expectations. Your comment is our greatest reward. We will be honored to welcome you again among us at the Kenzi Rose Garden during your next visit to Marrakech.
Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Myriam,
Quel plaisir de lire un commentaire tel que le vôtre ! Nous sommes ravis de savoir que votre séjour parmi nous a été à la hauteur de vos attentes. Votre commentaire est notre plus belle récompense. Nous serons honorés de vous accueillir de nouveau parmi nous au Kenzi Rose Garden lors de votre prochaine visite à Marrakech.
Très cordialement, Med Chafik FILALI Directeur Général
toujni nidala week ago on GoogleHotel staff very respectful and helpful
Thanks a lot. …
Hotel staff very respectful and helpful
Thanks a lot.
(Original)
Super bien
Le personnel de l 'hôtel très respectueux et serviable
Merci beaucoup.
(Translated by Google) Dear Nidal, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Nidal, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel Kenzi FARAH ROSE GARDEN. Cordialement M. C. MAHFOUD FILALI Directeur Général
Laurent Leballais6 months ago on Google(Original)
Si vous descendez dans cet hôtel, ne quittez pas votre chambre sans avoir prix soin de mettre tous vos effets personnels en sécurité. Nous avons été victime de vols de plusieurs objets personnels. Nous ne nous attendions pas à ce genre de maïs aventure dans un 5 étoiles…La direction n’a absolument pas pris en compte notre désarrois. Donc fuyez cet établissement ou gardez vos effets personnels avec vous !!! 4 personnes de votre hôtel se sont permis de fouiller ma chambre et mes effets personnels sans ma présence. Les effets qui ont disparus sont deux paires d’air pod pro et un Sweet de marque. Le préjudice est d’environ 600 Euros. Le directeur de l’hôtel n’a même pas daigné me recevoir… la seule explication qui m’a été donné: « selon la lecture de la carte/clef de ma chambre, personne n’est entré sauf la femme de chambre ». La façon dont j’ai été traité est scandaleuse. Je viens très souvent (depuis plus de 40 ans) à Marrakech (1ere et dernière fois dans cet hôtel) et c’est la première fois que je suis victime d’un vol. Cette ville est très sure. Mais cet Hôtel ne considère absolument pas ses clients. En cote une fois, chez à Marrakech mais pas dans cet hôtel. A bon entendeur…
(Translated by Google) Dear Laurent,
It is with great disappointment that we read your comment. It's very easy to blame us after being there by your side. We have done everything so that you can find your gadget but in vain. Please allow me to ask you to clarify the items you claim to be stolen since you left the comment while in the establishment. We did our procedures and we offered to call the police outright to do the necessary, but you refused as you refused to let us check your room with our security team in your presence. We find your comment unfair to our establishment.
Sincerely, Med Chafik FILALI Managing Director
(Original)
Cher Laurant,
C’est avec beaucoup de déception que nous lisons votre commentaire. C’est très facile de mettre la faute sur nous après avoir été là à vos côtés. Nous avons tout fait pour que vous puissiez trouver votre gadget mais en vain. Permettez-moi de vous demander de préciser les objets que vous prétendez être volés puisque vous avez laissé le commentaire tout en étant dans l’établissement. Nous avons fait nos procédures et nous vous avons proposé d’appeler carrément la police afin de faire le nécessaire mais vous avez refusé comme vous avez refusé de nous laisser vérifier votre chambre avec notre équipe de sécurité en votre présence. Nous trouvons votre commentaire injuste vis-à-vis notre établissement.
Bien à vous, Med Chafik FILALI Directeur Général
Nathan NAOURI2 months ago on GoogleI recommend 100% …
I recommend 100%
(Original)
Hôtel exceptionnel ! Personnel qualifié et de qualité rare, gentil et professionnel..
je recommande a 100%
(Translated by Google) Dear Nathan, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Nathan, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
Gouranine Ayoub3 months ago on GoogleThe welcome: with open arms and brilliant hearts... especially with the …
The welcome: with open arms and brilliant hearts... especially with the dark-haired and elderly porter who is called el haj...
Bouceaup staff of discipline cleanliness availability with efficiency....
Boffetance: variety...choice and taste
Accommodation: thanks to Mrs Aziza the housekeeper and her team, my room 4208 was always available without remarks or .... as well as speed of execution and efficiency.
So: Nothing to report 10/10 congratulations...we are proud of our...beginning of a tourist year...great...successfully.
(Original)
Selon mon séjour dans votre établissement j'ai constaté que :
L'accueil : avec bras ouvert et cœur brillants... surtout avec bagagiste brun et âgés qui s'appelle el haj....
Personnel bouceaup de discipline propreté disponibilité avec efficacité....
Boffetance : variété...choix et gustativites
Hébergement : grâce à madame Aziza la gouvernante et son équipe ma chambre 4208 était toujours disponibles sans remarques ni ....ainsi que rapidité d'exécution et efficacité.
Donc : Rien a signaler 10/10 bravo...nous sommes fière de notre ... début d'une années touristiques....formidable....avec succès.
(Translated by Google) Dear Ayoub,
We thank you for your kind comment, we are grateful to be able to contribute to make your trip to Marrakech more pleasant. It is with great pleasure that we receive your compliments. However, we notice that the rating you gave us does not correspond to the comment mentioned. Was this a mistake made on your part?
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Ayoub,
Nous vous remercions pour aimable commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments. Cependant, nous remarquons que la note que vous nous avez attribuée ne correspond pas au commentaire mentionné. S’agit-il d’une erreur commise de votre part ?
Très cordialement, Med Chafik FILALI Directeur Général
דנה רביבוa week ago on Google(Original)
מלון מקסים ממש , שיאות מעולה ,חדרים ממש נקיים ויפים
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Sophie Teixeira6 months ago on Google(Original)
hotel loin d’être digne d’un 5 étoiles ! Le wifi fonctionne une fois sur 3, et quand nous le signalons à la réception on nous répond très sèchement que ce sont nos téléphone qui ont un problème ! Je suis intolérante au gluten plusieurs fois avant d’arriver à l’hôtel j’avais échanger avec le personnel pour les prévenir de mon intolérance alimentaire, de façon à ce qu’il me prévoit des choses pour le petit déjeuner, résultat mise à part des tranches de pain je n’est rien eu d’autres et d’ailleurs même sans intolérance le déjeuner est déplorable il y'a 3 fruits qui se battent en duel et quelques yaourt, croissants…encore une fois pas du tout digne d'un petit déjeuner d'un hôtel 5 étoiles. Je demande à l’un des restaurants de l’hôtel un sandwich (pas très compliquer d'assembler du pain sans gluten avec un morceau de poulet) au bout de 40 minutes toujours pas servi… du coup nous avons dû annuler la commande car notre taxi arrivais pour notre excursion. Aucune animation le soir, deux fois nous sommes arriver a la chambre nos carte d'entrée désactiver sans raison résultat obliger de retraverser tout l'hôtel (le monsieur a l'accueil même pas une excuse n'y un mot)… plusieurs personnes de l’hôtel était mécontente, nous ne sommes pas les seuls. L’isolation dans les chambres, une catastrophe nous entendons tout les bruits du couloir, réveiller sans cesse durant la nuit. Pas du tout reposant. Le seul + les lits sont confortable. Et nous ne sommes pas loin de la médina et du centre en taxi ou calèche (8/10mn) Au moment de partir, pas un mot gentil en nous demandant si notre séjour était réussit, vraiment très déçu !
(Translated by Google) Dear Sophia,
Thank you for leaving us a 2nd comment on Google. However, we are sorry for the inconvenience you experienced during your stay. We take note of all your remarks and we hope to welcome you back with us for a better experience at the Kenzi Rose Garden.
Best regards, Med Chafik FILALI Managing Director
(Original)
Chère Sophie,
Merci de nous avoir laissé un 2ème commentaire sur Google. Cependant, nous sommes navrés du désagrément que vous avez eu durant votre séjour. Nous prenons bien note toutes vos remarques et nous espérons vous recevoir de nouveau parmi nous pour une meilleure expérience au Kenzi Rose Garden.
Best regards, Med Chafik FILALI Directeur Général
Caroline Touil4 months ago on Google(Original)
Bon séjour pour la 2 eme fois au Kenzi , l’hôtel est confortable le seul problème la wifi est très médiocre voir inexistante, mention spéciale au animateur de la piscine Rachid , Siam et Rania une très bonne équipe
(Translated by Google) Dear Caroline,
Thank you for taking the time to write us a comment about your last stay with us. We are happy to know that you liked our establishment. However, please know that your comments are taken with the utmost seriousness. However, we are truly sorry for any inconvenience you experienced during your stay. Looking forward to welcoming you again at the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Caroline,
Merci d'avoir pris le temps de nous écrire un commentaire sur votre dernier séjour parmi nous. Nous sommes heureux de savoir que vous avez aimé notre établissement. Cependant, sachez que vos remarques sont prises avec le plus grand sérieux. Toutefois, nous sommes vraiment désolés pour tout inconvénient que vous avez eu pendant votre séjour. Au plaisir de vous accueillir à nouveau au Kenzi ROSE GARDEN.
Cordialement, Med Chafik FILALI Directeur Général
Sanja Skuletic-Malagic5 months ago on Google(Original)
Usluga niakakva, prespori recepcioneri i konobari, bez volje da budu od bilo kakve koristi. Sobe se čiste svaki treći dan i to ako svađom ih nagovorite da počiste. Check-in i checkout traje po sat vremena... sve u svemu, preskupo za nizak nivo usluge i visok nivo neprofesionalizma.
Dear Sanja,
We would like to contact you to find out more about the inconvenience you had during your stay with us. Until then we would like to apologize for any inconvenience caused, and we will be honored to receive you again among us at the Kenzi ROSE GARDEN for a better experience.
Best regards, Med Chafik FILALI General Manager
Robya month ago on Google(Original)
Her şeyiyle mükemmel hiç bir eksiklik yok süper kafa dinlemek için iyi bir 5 yıldızlı otel.
Dear Roby, Thank you for taking the time to write us a review, we are grateful to be able to make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
A B2 months ago on Googlethe hotel worthy of a Moroccan 4-star limit…
The positive: …
the hotel worthy of a Moroccan 4-star limit…
The positive:
- Varied breakfast
- Welcoming staff, favorite for Pedro and Rachid the animators who invest a lot
- Perfect location, secure neighborhood and close to key places in Marrakech
- Very clean common areas, good smell.
The negative:
- Lots of people, not enough towels at the pool
Do not even expect to have a deckchair, plastic mattresses are given to put on the floor (vrmt not worthy of a 5 star)
- Population bathing with their clothes in the water
Troubled Water…
- Snacking Pool overtaken by events… count about 15 min wait to have a can at the bar and 30/45 min for a not very good panini…
- Bland buffet, often the same thing, recycled food, expensive drinks
Finally the cleaning of the room, the cleaning lady does not change the towels every day only provides one while initially room of 3.
Do not systematically put a bottle of water back when it is 40 degrees
- Wifi can do better…
I'm not one to complain, having traveled a lot far from being worthy of a 5 star but room not very expensive in relation to the service.
(Original)
Ayant séjourné ces derniers jours,
l’hôtel digne d’un 4 étoiles marocain limite…
Le positif:
- Petit dej varié
- Personnel accueillant, coup de coeur pour Pedro et Rachid les animateurs qui s’investissent beaucoup
- Parfaite localisation, quartier sécurisé et à proximité des endroits clés de Marrakech
- Espace communs très propre, bonne odeur.
Le négatif:
- Beaucoup de monde, pas assez de serviettes à la piscine
N’espérez meme pas avoir un transat, des matelas en plastique sont donnés à mettre à meme le sol ( vrmt pas digne d’un 5 étoiles)
- Population se baignant avec leurs vêtements dans l’eau
Eau trouble…
- Snacking Pool dépassé par les événements… compter environ 15 min att pour avoir une cannette au bar et 30/45 min pour un panini pas très bon…
- Buffet fade, souvent la même chose, nourriture recyclée, boissons chères
Enfin le menage de la chambre, la dame de ménage ne change pas tout les jours les serviettes n’en fournit qu’une alors qu’initalement chambre de 3.
Ne remets pas systématiquement de bouteille d’eau alors qu’il fait 40 degrés
- Wifi peut mieux faire…
Je ne suis pas du genre à me plaindre, ayant beaucoup voyagé loin d’être digne d’un 5 étoiles mais chambre pas très coûteuse en lien avec le service.
Dear Customer, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon. Sincerely, Med Chafik FILALI General Manager
Naïma Ben Abdallah2 months ago on Googleleave anyway I'm paying no excuse in short, fortunately I stink stayed at Kenzi Garden, really I recommend this hotel less worries encountered there hierarchy is at your disposal
The hotel is very clean all the places smell very good the rooms perfect the caring staff I will come back for sure inshallah
(Original)
J'ai sejournee au Kenzi Garden du 1aout au 8 août ,après avoir fuit un hôtel dont j'avais réservé un hôtel soit disant 4 étoile et qui n'était pas à la hauteur des services garanties donc je suispartide celui-ci mêmesi mon séjour été regler, le directeur de celui ci n'a rien voulu entendre pour seule réponse de sa part
partez de toute façon je suis payer aucune excuse bref, heureusement que j'ai pue sejournee au Kenzi Garden,vraiment je conseil cette hôtel moindre soucis rencontré là hiérarchie est à votre écoute
L'hôtel est très propre tous les endroit sente tres bon les chambres parfaite le personnel bienveillant je reviendrai c'est sûr inshallah
Dear Naima,
Thank you for taking the time to write us a comment, your compliments touch us and we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.
Sincerely, Med Chafik FILALI General Manager
Amel Lamara month ago on Google(Original)
C'est juste wow quel accueil j'aime beaucoup maintenant c'est notre hôtel avec mon mari à chaque fois j'irais à Marrakech je passe mes vacances là bas ya tt les services top
(Translated by Google) Dear Amel, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Chère Amel, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
Eyal Longoa month ago on GoogleWalking distance from bars, and clubs and of course the square of Gamaa El …
Walking distance from bars, and clubs and of course the square of Gamaa El Pana..
(Original)
מקום מהמם. אוכל בסיסי. חדרים פשוטים, מפוצץ ישראלים!
מרחק הליכה מבארים, ומועדונים וכמובן הכיכר של גמעה אל פנא..
Dear Eyal, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. We will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Lay Ghaz2 months ago on GoogleWe loved staying there 💖 …
We loved staying there 💖
(Original)
L'hôtel est spacieux, bien situé et très calme
On a adoré y séjourné 💖
(Translated by Google) Dear Ghaz, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Ghaz, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
יוסי תורגמן4 months ago on Google(Original)
מלון מעולה אחד הטובים במרקש יחס אישי מעולה אנשים מסבירי פנים בריכה ענקית ונקייה א בוקר מעולה ברמה גבוהה מאד שירות חדרים הכי טוב שנתקלנו בו במרוקו מומלץ מאדדדד
Dear Guest,
Thank you so much for these nice comments we are very happy that you appreciated your stay at the Kenzi ROSE GARDEN
We are very pleased to read all the positive comments you mention; therefore your feedback is very important to us.
Thank you again for sharing your experience, we are waiting for the pleasure to receive you back soon.
Kindest regards, Med Chafik FILALI General Manager
לביא יעקבa month ago on GoogleWestern food, close to the square to the old city and the casino
(for suckers) …
Western food, close to the square to the old city and the casino
(for suckers)
(Original)
מלון טוב במרקש .
אוכל מערבי , קרוב לכיכר לעיר העתיקה ולקזינו
(לפריירים)
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
Fayssal Madhia month ago on Google(Original)
J'ai passé un magnifique sejour les employés , la direction tous le sttaf nous a bien accueiller vrmt c genial ici merci bcp et un special merci pour le group de l'animation James,omar,namiro,mimi,tima,rachid,brighit,siham à la prochaine gros bizou
(Translated by Google) Dear Fayssal, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Fayssal, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
Max Botbola month ago on Google(Original)
Superbe hotel, piscines de rêve. Personnel très agréable, et trois bons restaurants.
(Translated by Google) Dear Max, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel. Sincerely Mr. C. MAHFOUD FILALI Managing Director
(Original)
Cher Max, Nous tenons à vous remercier pour votre retour chaleureux à propos de notre hôtel. Nous sommes ravis d'apprendre que nos prestations ont répondues à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel. Cordialement M. C. MAHFOUD FILALI Directeur Général
oumaima bouimarine10 months ago on Google(Original)
Merveilleux accueil, établissement très chaleureux et décoré avec beaucoup de soins. Le personnel est accueillant et sympathique. Les chambres sont extraordinaires, très propres et bien équipées. La zone piscine est merveilleuse avec un service irréprochable dans l'ensemble des bars et restaurants.
(Translated by Google) Dear Oumaima,
What a pleasure to read you ! We are glad to hear that your stay with us has been convenient for you. We work hard to ensure you have a flawless stay. We hope to welcome you very soon to the Kenzi Rose Garden during your next visit to Marrakech.
Sincerely, Med Chafik Mahfoud FILALI General Manager
(Original)
Chère Oumaima,
Quel plaisir de vous lire ! Nous sommes contents d’apprendre que votre séjour parmi nous vous a convenu. Nous travaillons dur pour que vous ayez un séjour irréprochable. Nous souhaitons vous accueillir très prochainement au Kenzi Rose Garden durant votre prochaine visite à Marrakech.
Très cordialement, Med Chafik Mahfoud FILALI Directeur Général
Suzanne Benzecri2 months ago on Google(Original)
Excellent hôtel surtout la responsable Nassima elle est adorable continue comme ca
(Translated by Google) Dear Suzanne, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. It is with great pleasure that we receive your compliments and we will be happy to welcome you again at the Kenzi ROSE GARDEN. Sincerely, Med Chafik FILALI General Manager
(Original)
Chère Suzanne, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN. Cordialement, Med Chafik FILALI Directeur Général
עמי חסון4 weeks ago on GoogleThe breakfast selection can be improved. …
The breakfast selection can be improved.
(Original)
שרות מעולה כולל הקבלה.
ניתן לשפר את המבחר בארוחת הבוקר.
Dear Guest, Thank you for taking the time to write us a review, we are grateful to be able to help make your trip to Marrakech more enjoyable. Sincerely, Med Chafik FILALI General Manager
abdennaji fouad7 months ago on Google(Original)
Le personnel de cette établissement est excellent. Les chambres sont très confortables. Les repas sont délicieux. Agréable séjour merci à toutes les personnes qui ont contribué à cela.
(Translated by Google) Dear Abdennaji,
Thank you for sharing your kind comment on Google. We are delighted to know that our staff, our rooms and the meals have lived up to your expectations. It was a pleasure to welcome you among us and we hope to see you again among us at the Kenzi Rose Garden.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher Abdennaji,
Nous vous remercions d’avoir partagé votre aimable commentaire sur Google. Nous sommes ravis de savoir que nos collaborateurs, nos chambres et les repas ont été à la hauteur de vos espérances. Ce fut un plaisir de vous accueillir parmi nous et nous souhaitons vous revoir encore une fois parmi nous au Kenzi Rose Garden.
Très cordialement, Med Chafik FILALI Directeur Général
José porto6 months ago on GoogleGreat hotel, great pool! …
Great hotel, great pool!
Staff always smiling.
Just check the wifi which jumps regularly.
(Original)
Bonjour,
Super hôtel, une tres belle piscine!
Le personnel toujours souriant.
Vérifier juste le wifi qui saute régulièrement.
(Translated by Google) Dear Jose,
It is a pleasure to read your kind comment. We are delighted to know that your stay lived up to your expectations. However, we take note of your remark and we will be honored to welcome you once again to the Kenzi Rose Garden during your next visit to Marrakech.
Sincerely, Med Chafik FILALI General Manager
(Original)
Cher José,
C’est un plaisir de lire votre aimable commentaire. Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes. Cependant, nous prenons note de votre remarque et nous serons honorés de vous accueillir encore une fois au Kenzi Rose Garden lors de votre prochaine visite à Marrakech.
Très cordialement, Med Chafik FILALI Directeur Général
alon barby5 months ago on GoogleHaman and quality food throughout the day. Selection and a pampering spa.
And most importantly a pampering service team .. …
Haman and quality food throughout the day. Selection and a pampering spa.
And most importantly a pampering service team ..
The place is clean and tidy befitting the authentic Moroccan cleanliness
The hotel is within walking distance of nightlife and shopping malls.
To the market and the old town take a taxi for 20 dhr
(Original)
מלון מפואר בתוכנו .
אוכל מהמן ואיכותי לאורך כל שעות היום .ברירה וספא מפנקים .
והכי חשוב צוות שירותי ומפנק ..
המקום נקי ומצוחצח כיאה לניקיון המרוקאי האותנטי
המלון ממוקם במרחק הליכה ממעודני הלילה וממרכזי הקניות .
לשוק ולעיר העתיקה תקחו מונית ב20dhr
Hivernage
Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.Hotel location score
About this hotel
On palm tree-lined grounds, this upmarket hotel is 2 km from both the Jama El f’na market place and the Marrakech Railway Station, and 3 km from Jardin Majorelle. …
The upscale rooms provide Wi-Fi access, flat-screen TVs and safes, plus sitting areas, minibars, and balconies with garden or pool views. Suites add living rooms. Room service is offered 24/7.
A complimentary breakfast buffet is served in an international restaurant that has a terrace. There's also a cocktail lounge, a Mediterranean eatery and a poolside bar. Other amenities include an outdoor pool, a sundeck and sports courts, plus a gym and a playground. Valet parking is available.
Address & contact information
Health & safety
Enhanced cleaning
Physical distancing
Minimized contact
Amenities
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Internet
- Wi-Fifree
- Wi-Fi in public areas
- Public internet workstation
Policies & payments
- Credit cards
- Cash
- Checks
Services
- Front desk24 hour
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping
Parking & transportation
- Parkingfree
- Self parkingfree
- Valet parkingextra charge
- Airport shuttleextra charge
- Private car serviceextra charge
Accessibility
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
Business & events
- Business center
- Meeting rooms
Languages spoken
- Arabic
- Dutch
- English
- French
- German
- Italian
- Spanish
Food & drink
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfastfree
- Breakfast buffet
Activities
- Tennis
- Boutique shopping
Children
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
Pools
- Indoor pool
- Outdoor pool
- Adult-only pool
- No hot tub
Wellness
- Fitness centerextra charge
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
Pets
- No pets
Rooms
- Air conditioning
Bathrooms
- Private bathroom
- Bathtub in some rooms
- Shower